Farhan Abu Bakar
Thornlie,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
BCF Cannington Super Store
10.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members in efficient workflow practices.
- Monitored staff performance, providing feedback to enhance productivity.
- Implemented process improvements that streamlined operations and reduced waste.
- Conducted regular safety audits to maintain a secure work environment.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Warehouse Manager
1300Tempfence
03.2023 - Current
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Operated forklifts to fill or empty overhead spaces.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Process Operator
Minara Resources
11.2022 - 01.2023
- Identified and set aside equipment in need of maintenance or repair.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Maintained departmental equipment and contacted maintenance for service and repairs.
- Maintained accurate records of daily operations in accordance with safety protocols.
- Communicated effectively with supervisors, colleagues, vendors, and clients both verbally and in writing.
- Monitored gauges and meters to ensure optimal operation of the plant.
- Operated process equipment such as pumps, reactors, and distillation columns to maintain production flow.
- Performed periodic maintenance on plant machinery to reduce downtime.
Sales Representative, Visual Merchandiser
JB HiFi
11.2019 - 07.2022
- Restructured merchandising strategy to promote high value and products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Promoted new product releases and limited edition items to drive sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed key customer relationships to increase sales.
Brand Ambassador
Samsung
05.2018 - 10.2019
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
- Promoted positive company image through superior customer service experiences.
- Monitored all sales activity and assessed customer satisfaction with purchases.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
Store Manager
Belmont Guns & Ammo
12.2018 - 05.2019
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Retail Sales Associate
Samsung
11.2016 - 12.2017
- Helped customers by answering questions and locating merchandise.
- Generated brand awareness and positive product impressions to increase sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Completed all assigned training to stay updated on important policies and procedures.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assistant Manager
EB Games
06.2014 - 10.2016
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed inventory audits to identify losses and project demand.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
High School Diploma -
Thornlie Senior High School
Thornlie, WA10-2000
Skills
- Relationship selling
- Money Handling
- Problem-Solving
- Upselling strategies
- Post-sales support
- Interior retail displays
- On-site product demonstrations
- Product expertise
- Product and service knowledge
- Sales closing
- Display Setup
- Coaching and Mentoring
- Team Supervision
- Training and mentoring
- Staff development
- Inventory management
References
References available upon request.
Education
other
Timeline
Shift Supervisor
BCF Cannington Super Store
10.2024 - Current
Warehouse Manager
1300Tempfence
03.2023 - Current
Process Operator
Minara Resources
11.2022 - 01.2023
Sales Representative, Visual Merchandiser
JB HiFi
11.2019 - 07.2022
Store Manager
Belmont Guns & Ammo
12.2018 - 05.2019
Brand Ambassador
Samsung
05.2018 - 10.2019
Retail Sales Associate
Samsung
11.2016 - 12.2017
Assistant Manager
EB Games
06.2014 - 10.2016
High School Diploma -
Thornlie Senior High School