FARHAN FARABI
North Plympton,SA
Summary
Experienced and customer-focused professional with a proven track record in retail sales and customer service. Consistently surpasses sales targets through effective upselling techniques and in-depth product knowledge gained from tenure at Artissan Outfitter Ltd. Proficient in visual merchandising, inventory management, and creating enticing shopping environments to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Team Member
UNIMART Ltd
07.2023 - 01.2024
- Provided exceptional customer service by greeting and assisting customers, understanding their needs, and recommending suitable products
- Achieved and exceeded sales targets by effectively upselling products and cross-selling techniques
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with visual merchandising and store layout to create an inviting and organized shopping environment
- Collaborated with team members to ensure inventory accuracy and restocked shelves as needed
Sales Associate
Artissan Outfitter Ltd
01.2019 - 12.2022
- Assisted customers in finding products, providing information and processing transactions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Information Technology (Cyber Security)
University of South Australia
Adelaide, SA12.2025
Bachelor of Science - Computer Science And Engineering
BRAC University
Dhaka12.2022
Skills
- Customer Service Excellence
- Sales and Upselling
- Inventory Management
- Problem-solving and conflict resolution
- Visual Merchandising
- Cash Handling and POS systems
- Communication and Interpersonal skills
- Excellent knowledge of MS Outlook, MS Office, and MS Excel
- Customer Service
- Teamwork and Collaboration
- Product Knowledge
Availability
I am available Monday-Sunday and I am comfortable in working early morning or late-night shifts.
References
References can be provided upon request
Languages
English
Bengali
Hindi
Timeline
Team Member
UNIMART Ltd
07.2023 - 01.2024
Sales Associate
Artissan Outfitter Ltd
01.2019 - 12.2022
Master of Science - Information Technology (Cyber Security)
University of South Australia
Bachelor of Science - Computer Science And Engineering
BRAC University
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