Farhan M. Zaman
Sydney,Australia
Summary
Senior Finance and ERP Consultant with 18 years of global experience in delivering impactful financial solutions and leading cross-functional teams across finance, technology, and construction sectors. Specializes in ERP implementations (SAP FICO, Oracle 11i, MS Dynamics), financial management, and strategic decision-making. Demonstrated success in driving digital transformations and optimizing business processes, resulting in substantial operational improvements and cost savings. Proven leadership in mentoring teams and managing complex ERP projects while fostering collaboration among stakeholders in diverse regions.
Overview
19
19
years of professional experience
Work History
APAC Support Lead & Escalation Manager
Certinia Pvt Ltd
Sydney, Australia
07.2021 - Current
- Led the team in managing critical escalations, ensuring timely resolution and enhancing customer satisfaction.
- Mentored junior analysts, improving overall team performance and customer engagement.
- Contributed to achieving key operational KPIs, improving efficiency and client retention.
Senior Support Analyst
Certinia Pvt Ltd
Sydney, Australia
07.2022 - 06.2023
- Managed complex customer cases, reducing resolution time by 25% and enhancing technical issue support.
- Provided guidance to clients, helping optimize their financial applications, ensuring alignment with business needs.
Application Support Analyst
Certinia Pvt Ltd
Sydney, Australia
07.2021 - 06.2022
- Resolved technical issues related to financial applications, helping customers streamline operations and improve financial processes.
ERP Support & Implementation Consultant
ABT Group Applied Business Technology
Sydney, Australia
05.2017 - 07.2021
- Managed Level 3 support for key business modules (Finance, Payroll, Inventory) in Pronto ERP.
- Led 4 successful ERP upgrades, improving system efficiency by 20% and reducing downtime by 30%.
- Played a key role in business analysis, translating client requirements into actionable ERP solutions.
- Received CEO recognition for resolving complex client issues and delivering successful system implementations.
- Key Achievements:
- Delivered ERP upgrades ahead of schedule, increasing operational efficiency and client satisfaction.
Senior Accountant & Financial Analyst
Conditionex Group of Companies
Sydney, Australia
07.2016 - 04.2017
- Led financial reporting and profitability analysis for multi-million-dollar projects, optimizing financial strategies.
- Negotiated with vendors to improve working capital by 15% and streamline procurement processes.
- Provided strategic insights to the CEO, driving cost-saving measures and enhancing profitability.
- Key Achievements:
- Implemented a more efficient BAS & GST process, reducing errors by 20%.
- Delivered actionable profitability insights that led to improved decision-making and cost management.
Senior Accountant & Lead ERP Coordinator
City Convenience Stores Pty Ltd
Sydney & Melbourne, Australia
07.2015 - 07.2016
- Managed the ERP implementation of MS Dynamics AX across Sales, Finance, and Supply Chain modules.
- Produced group P&L reports, improving profitability analysis and decision-making at senior management level.
- Negotiated with vendors to secure $400K in annual savings and improved procurement processes.
- Key Achievements:
- Led the successful deployment of MS Dynamics POS module.
- Built strong vendor relationships, driving cost-saving initiatives and improving operational efficiency.
Manager, Accounts & Administration
Radhwa International School
Yanbu, Saudi Arabia
11.2013 - 03.2015
- Managed financial reporting and budget planning for the international educational institution.
- Implemented new accounting systems, enhancing operational efficiency and financial controls.
- Worked with the CEO to develop long-term strategic plans and optimize resources.
Senior Management Accountant – International Business
Getz Pharma (Pvt.) Ltd
Karachi, Pakistan
04.2008 - 09.2013
- Led monthly closing for the International Business portfolio using SAP FI, ensuring accurate financial reporting across 18 countries.
- Managed the annual budget and provided consolidated profitability reports to the parent company (USA).
- Identified and implemented business process improvements, increasing efficiency and reducing costs.
- Key Achievements:
- Played a key role in improving business processes, resulting in more accurate financial reporting and smoother operations across international offices.
Oracle Functional Consultant & Project Accountant
Jaffer Brothers (Pvt.) Ltd
Karachi, Pakistan
11.2006 - 03.2008
- Led business process study phases and implemented Oracle modules (GL, AP, AR, Fixed Assets) across multiple business divisions.
- Supported User Acceptance Testing (UAT) for Oracle 11i and trained users on key functionalities.
Education
Masters in Public Administration - HR & Finance Majors
Bachelor of Commerce - Accounting & Finance
Certified Accounting Technician (C.A.T) -
UKACCA Finalist -
UKSkills
- Leadership and team management
- ERP implementation and support
- Financial reporting and analysis
- Business transformation
- Strategic planning and budgeting
- Project management methodologies
- Cross-functional collaboration
- Stakeholder engagement
- Advanced Excel and financial modeling
- ERP systems expertise
- Accounting software proficiency
- Project management tools proficiency
- Language skills: English, Urdu, Arabic
References
Available upon request.
Timeline
Senior Support Analyst
Certinia Pvt Ltd
07.2022 - 06.2023
APAC Support Lead & Escalation Manager
Certinia Pvt Ltd
07.2021 - Current
Application Support Analyst
Certinia Pvt Ltd
07.2021 - 06.2022
ERP Support & Implementation Consultant
ABT Group Applied Business Technology
05.2017 - 07.2021
Senior Accountant & Financial Analyst
Conditionex Group of Companies
07.2016 - 04.2017
Senior Accountant & Lead ERP Coordinator
City Convenience Stores Pty Ltd
07.2015 - 07.2016
Manager, Accounts & Administration
Radhwa International School
11.2013 - 03.2015
Senior Management Accountant – International Business
Getz Pharma (Pvt.) Ltd
04.2008 - 09.2013
Oracle Functional Consultant & Project Accountant
Jaffer Brothers (Pvt.) Ltd
11.2006 - 03.2008
Masters in Public Administration - HR & Finance Majors
Bachelor of Commerce - Accounting & Finance
Certified Accounting Technician (C.A.T) -
ACCA Finalist -
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