Afsara Tasnim
Bruce,Australia
Summary
I aspire for a challenging position in organizations where I can enhance my skills and strengthen them in conjunction with the organizational goals. A self-motivated achiever with the ability to plan and execute in tidy manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Associate
Regus Management Australia PTY Ltd
08.2023 - Current
- Build effective relationships with new and existing customers
- Work as part of a team to give our community everything they need
- Create exceptional experiences every interaction with clients
- Taking notes to clients concerns and provide solution in possible ways
- Answering incoming calls and preparing meeting rooms, day-offices and other working spaces
- Completing general administrative duties
- Care for centre to make sure it looks professional in either way
- To professionally represent the interests of the company
- Contribution to inventory sale of the center.
Food and Beverage Attendant
Capital Hotel Group
06.2023 - Current
- Providing excellent customer service by ensuring the highest guest satisfaction
- Maintaining hotel standards in a friendly and efficient manner
- At all times, keeping updated on product knowledge of hotel and related activities
- Resolving guest complaints to the guest’s satisfaction within the level of authority
- Complying with hotel safety and environment policies, initiatives, and legislation
- Running hotel restaurant for breakfast, lunch and dinner including room services
- Knowledge of Australian wines and other beverages and maintaining bar
- Excellent communication and guest relations skill.
Event Supervisor
GEMA Group
01.2023 - Current
- Event Setup and organizing
- Store management, stock loading
- Using different kind of POS machine and cash handling
- Selling food and beverages and ensuring proper hygiene
- Taking care of shops and bars
- Ensuring cleaning and maintenance of outlets
- Supervising team members to work efficiently.
F&B Attendant
Pinnacle People
01.2023 - Current
- Event Setup for functions, meetings, and conferences
- Running melas and bussing tables
- Providing customer queries about food and dietary
- Serving beer, spirits, wines, and meals to guests
- Performing daily organising and upkeep of the venue
- Working a variety of shifts, both day and night, weekdays, and weekends
- Practicing safe RSA standards with guests at all times
- Superior client service at the great Australians Parliament House.
Chief Photographer
Different Well Reputed Firms (Weddings and Event Solutions)
09.2013 - 11.2022
- Worked with 1200+ clients of different country and culture from small businesses to private events, assessing customer needs and exceeding expectations, resulting in a 5-star rating
- Supervised office operations, including personnel, schedules, information managements, filing systems and inventory and reduced administrative costs
- Collaborated with advertising executives by implementing unique ideas and creating offers that attracts clients to increase sales
- Helped clients to choose the best and cost-efficient deals by offering appropriate packages for shoot
- Take portrait, group, candid, lifestyle, interior, and landscape pictures and deliver them within the promised timeframe
- Networking and maintaining customer relationships and agreements
- Experiencing different cultures and rituals over the country
- Highly proficient in using different adobe software for post-processing images
- Supervised operating processes and goals for the photography team, ensuring efficient work and quality output
- Collaborated with executive and marketing teams to assess customer goals and created promotions
- Coached new members on equipment and processes
- Developed strong business relationship with each dealership and personnel.
Customer Service
Grameenphone
01.2019 - 01.2020
- Receiving calls and dealing with clients about operator issues and promotions
- Taking care of customer inquiries
- Focusing on sales and growth
- Resolving complains and providing solutions.
Volunteer
Foodbanking Khulna
02.2017 - 11.2019
- Collecting leftover food and contributing to people in need
- Helping homeless old people and infants with donations
- Motivating youth to contribute within society
- Creating link between people are willing to donate and people seeking for help
- Delivering social service as a volunteer of non-profit organization.
Education
BBA - Marketing
Northern University Bangladesh
Bangladesh03.2018
Higher School Certificate - Science
KCC Women’s College
Bangladesh01.2012
Secondary School Certificate - Science
Collegiate Girl’s School
Bangladesh01.2010
Skills
- Spreadsheet Updating
- Data Entry
- Payment Processing
- Invoice Processing
- Schedule Management
- Administration and Management
Certification
Responsible Service of Alcohol (RSA), 2026, GTA2301682715-01
General Qualifications
- More than 5 years of outstanding experience in Retail: Customer service, Administration, Sales & Hospitality.
- Highly organized, fast learner with a “can do” attitude. Flexibility in different environments.
- A friendly personality with great people skill, cheerful, calm, and very active.
- Excellent reputation for working hard and to be punctual and reliable.
- Ability to manage and motivate a team of staff and exceptional presentation skills.
- Experience in working a front-of-house service role with attention to detail.
- Ability to follow instructions and remember procedures with positive attitude.
- Experience in various exposure dealing with a diverse range of customers providing advice and solutions, and the ability to deal with sensitive situations while maintaining impartiality, objectivity, and professionalism.
- Up-to-date RSA, valid in the ACT, verified police check, legal work permit without restriction.
- Flexible to work in rotating rosters, any shifts including morning, day, night.
- Moreover, I proactively look for opportunities of improving the way things are done, generating innovation with passion and commitment to my work. I take pride in the work that I do, and I believe that details count.
References
Sumaya Zaman
Community Sales Manager, Regus Canberra
Email: sumaya.zaman@regus.com.au
Contact No: 02 6169 4115
Timeline
Community Associate
Regus Management Australia PTY Ltd
08.2023 - Current
Food and Beverage Attendant
Capital Hotel Group
06.2023 - Current
Event Supervisor
GEMA Group
01.2023 - Current
F&B Attendant
Pinnacle People
01.2023 - Current
Customer Service
Grameenphone
01.2019 - 01.2020
Volunteer
Foodbanking Khulna
02.2017 - 11.2019
Chief Photographer
Different Well Reputed Firms (Weddings and Event Solutions)
09.2013 - 11.2022
BBA - Marketing
Northern University Bangladesh
Higher School Certificate - Science
KCC Women’s College
Secondary School Certificate - Science
Collegiate Girl’s School
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