Summary
Work History
Education
Skills
Accomplishments
Awards
Training
Languages
Technology Proficiency
Timeline
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FARHANA KARIM

Sydney,NSW

Summary

Compliance expert with extensive experience at Cuscal Limited, specializing in regulatory adherence and risk management. Proficient in KYC and AML/CTF processes, with a strong focus on stakeholder engagement and process optimization. Achievements include successful client onboarding and significant enhancements in operational efficiency. Dedicated to maintaining high integrity and ethical standards in all professional activities.

Work History

Associate Manager - New Business (Due Diligence and Onboarding)

Cuscal Limited
, Australia
09.2021 - Current
  • Collaborate with cross-functional teams to ensure seamless client onboarding for Banks and Fintechs in Australia, acting as a trusted compliance expert and advisor.
  • Develop and enforced onboarding and compliance procedures aligned with AUSTRAC/ASIC standards, successfully meeting AML/CTF and credit risk compliance.
  • Complete comprehensive due diligence process, screening for PEP & adverse media checks, sanctions reviews, and documented for audit purposes.
  • Act as Line 1 representative, ensuring regulatory adherence, identifying compliance risks, and supporting Line 2 for monitoring and risk oversight.
  • Manage contract administration and due diligence reporting, integrating compliance needs early in business engagements.
  • Conduct compliance assessments, provided direction on deficiencies, and tracked remediation efforts to completion.
  • Advise on regulatory changes, communicate requirements, guide internal teams on policies, best practices, and obligations, and assist in developing and implementing new procedures.
  • Participate in Agile project teams to obtain compliance processes and workflow optimization.
  • Demonstrated strong customer service skills when liaising with clients and stakeholders.
  • Payments and Data services provider

Account Manager

Rare Distribution
, Qatar
10.2016 - 10.2020
  • Developed and executed growth strategies, built strong client relationships, and achieved annual sales targets.
  • Expanded company portfolio through strategic partnerships in the Middle East market.
  • Managed lead qualification, communication, and continuous follow-up to ensure successful conversions.
  • Designed and implemented sales strategies, ensuring long-term customer engagement and revenue growth.
  • IT infrastructure distributor

Specialist - Product & Portfolio Management

Grameenphone LTD
, Bangladesh
12.2010 - 08.2013
  • Managed a diverse portfolio encompassing CRM, Salesforce, ERP, HRMS, and custom software, while conducting business case analyses focused on Capex, Opex, Go-to-Market strategies, and ROI.
  • Coordinate sales, pre-sales, technical, and bidding teams to enhance collaboration and efficiency.
  • Telecommunication service provider

Senior Software Test Engineer

Therap Services LLC
, Bangladesh
01.2006 - 04.2010
  • Improved software reliability by '20%' by designing and implementing comprehensive test plans and strategies.
  • Proficiency in various testing methodologies and tools and proven track record of leading testing efforts for complex projects.
  • Collaborating closely with cross-functional teams to identify defects, troubleshoot issues, and drive continuous improvement.
  • Software Development

Education

Master of Business Administration -

East west university
Bangladesh

B.Sc. - Computer Science

East west university
Bangladesh

Skills

  • Regulatory Compliance
  • Onboarding
  • Risk Management Reporting
  • KYC
  • AML/CTF
  • Client Due Diligence
  • Enhanced Due Diligence
  • Third-Party Due Diligence
  • Risk Incident & Remediation Management
  • Policy Development
  • Process Improvement
  • Data Integrity & Documentation
  • Stakeholder Engagement
  • Cross-Functional Collaboration
  • Workflow Optimization
  • High Integrity & Ethical Decision Making

Accomplishments

  • Regulatory Decision Tree Framework: Develop a regulatory decision tree aligned with AUSTRAC standards to streamline onboarding assessments and reduce ambiguity, recognized as a 'Game Changer' award by the organization.
  • Due Diligence Dashboard: Created a real-time due diligence monitoring dashboard, improving visibility and enabling proactive compliance intervention.
  • Business Development Team Workflow Optimization: Introduced streamlined workflows, clarified accountability checkpoints, and implemented escalation triggers, resulting in a 30% reduction in due diligence delays.

Awards

  • Game Changer Award, Cuscal Limited, Recognized for outstanding performance and valuable contributions to the business development team.
  • Friend of PETS Award, Cuscal Limited, Awarded for exceptional collaboration and support to the Product & ETS (PETS) team, going above and beyond role expectations to improve client onboarding due diligence.

Training

  • Introduction to Risk Management
  • Anti-Money Laundering and Counter Terrorism Financing Module
  • Privacy Awareness
  • General Compliance Management
  • Whistleblowing - Reporting, Rights and Protection
  • Embedding Data Risk Management
  • Compliance and Risk Management
  • Excel for Business Analysts
  • Excel: Power Query for Beginners
  • Tableau 10 Essential Training

Languages

English, Proficient

Technology Proficiency

  • AML/KYC/KYB - FirstAML
  • CRM - Microsoft Dynamics, Salesforce
  • Data Analytics - Excel, Tableau, SQL, Gsheet
  • ERP - SAP, Oracle
  • Project Management - Microsoft Projects, JIRA, Visio
  • Microsoft Office Suite

Timeline

Associate Manager - New Business (Due Diligence and Onboarding)

Cuscal Limited
09.2021 - Current

Account Manager

Rare Distribution
10.2016 - 10.2020

Specialist - Product & Portfolio Management

Grameenphone LTD
12.2010 - 08.2013

Senior Software Test Engineer

Therap Services LLC
01.2006 - 04.2010

Master of Business Administration -

East west university

B.Sc. - Computer Science

East west university
FARHANA KARIM