Farhana Sadaf
Hampton Park,VIC
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Console Operator and Barista
BP Petrol Station Jasbe
12.2024 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Store Manager
Shell Fuel Station
09.2018 - 11.2023
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Store Manager
Dayef Petroleum (united Fuel Station)
05.2012 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Head Chef
Lafastiva Italian Resturent
01.2012 - 02.2015
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Education
Diploma - Information Technology
Skilledup Institute
Melbourne, VICCert 3 And 4 - Business Management
Barkley International College
Melbourne, VICMasters - Marine Boilogy
Karachi University
Karachi PakistanBachelor In Architectural Science - Zoology
Karachi University
KarachiBachelor - Education
Karachi University
Karachi PakistanCert 3 And 4 - Hospitality Administration And Management
Victorian Institute of Technology
Melbourne, VIC2014
Cert 4 - Marketing
Barkley International College
Melbourne, VIC2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Retail inventory management
- Shift scheduling
- Goals and performance
- Team building and leadership
- Supply ordering
- Store displays
- Staff supervision
- Staff management
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
Participation
Attained follow safe manual handling practices
HLTHSE204C from new future training coburg vic
Timeline
Console Operator and Barista
BP Petrol Station Jasbe
12.2024 - Current
Store Manager
Shell Fuel Station
09.2018 - 11.2023
Store Manager
Dayef Petroleum (united Fuel Station)
05.2012 - 08.2018
Head Chef
Lafastiva Italian Resturent
01.2012 - 02.2015
Diploma - Information Technology
Skilledup Institute
Cert 3 And 4 - Business Management
Barkley International College
Masters - Marine Boilogy
Karachi University
Bachelor In Architectural Science - Zoology
Karachi University
Bachelor - Education
Karachi University
Cert 3 And 4 - Hospitality Administration And Management
Victorian Institute of Technology
Cert 4 - Marketing
Barkley International College
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