Farhana Tasnim
Melbourne,VIC
Summary
Enthusiastic and detail-oriented Biomedical Science student with proven experience in customer service and front-of-house operations. Skilled in patient communication, appointment scheduling, and maintaining accurate records with confidentiality. Adept at managing busy reception environments, multitasking under pressure, and supporting healthcare teams. Seeking to bring strong organisational and interpersonal skills to a Medical Receptionist role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Nando's
11.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with order processing and ensured accuracy during peak hours.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Collaborated with team members to enhance guest experience and satisfaction.
- Assisted customers with product selection, delivering personalized service to enhance shopping experience.
- Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout experiences.
- Collaborated with team members to achieve sales targets, fostering a cooperative work environment.
Retail Sales Assistant
Muchima Music and Movie Merch
10.2023 - 09.2024
- Handled customer inquiries and resolved issues promptly, improving overall satisfaction rates.
- Organized inventory stockroom and conducted regular counts, supporting effective inventory management practices.
- Educated customers on product features and promotions, driving engagement and interest in offerings.
- Participated in training sessions for new staff, sharing knowledge of store operations and best practices.
Education
Bachelor of Science - Biomedical Sciences
RMIT University
Melbourne, VIC11-2026
Skills
- Core Competencies
- Patient & client communication
- Appointment scheduling & diary management
- Microsoft Office & medical software (basic)
- Data entry & record management
- Confidentiality & compliance with privacy standards
- Cash handling & EFTPOS processing
- Multitasking in high-pressure environments
- Team collaboration & conflict resolution
Certification
- Food Safety HLTFSE001
- First Aid and CPR
- RSA
Timeline
Front of House Staff Member
Nando's
11.2023 - Current
Retail Sales Assistant
Muchima Music and Movie Merch
10.2023 - 09.2024
Bachelor of Science - Biomedical Sciences
RMIT University