Farhanah Fauzi

• Developed and implemented behavior management plans.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Applied play-based strategies to provide diverse approaches to learning.
• Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
• Adopted developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
• Enhanced children's understanding of cultural diversity through multicultural lessons and experiences.
• Implemented technology in the classroom for educational purposes, enriching the learning experience.
• Organized excursion that complemented classroom learning, expanding children's real-world understanding.
• Encouraged children's independence and self-help skills through daily routines and experiences.
• Implemented School Readiness Program.

• Undertaking mandatory reporting to adhere to Child Protection guidelines and responsibilities.
• Promoted physical, academic, and social development by implementing diverse inside and outside activities.
• Enhanced sensory and perceptual-motor skills, language, cognition, and memory development by employing both traditional and modern educational strategies and techniques.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Upheld and maintained WHS standards by undertaking an opening and closing, indoor and outdoor safety checklist, as well as sanitizing play equipment and toys.
• Developed, planned, and implemented a quality educational program reflective of the National Learning Framework in consultation with children, families, and the Educational Leader/Director.
• Evaluate programs and engage in reflective practice to meet the National Quality Framework, Service philosophy, and objectives.
• Developed and maintained effective and respectful relationships with children, families, Early Childhood Professions, and Regulatory Departments, and ensured privacy and confidentiality are maintained.

• Managed a potential tutor list to select a suitable tutor for newly onboarded students.
• Handled a high volume of outbound calls per day to address customer inquiries and concerns.
• Provided clients with support during the onboarding process with their new tutor in order to ensure that their specific education requirements were met.
• General admin support work which included documenting phone calls and replying to client and tutor emails.
• Worked in a team to collaborate ideas and provide feedback for business development.

Duty Manager

• Leading a team, developing and training new staff members.
• Providing feedback and disciplining staff if required.
• Ensuring Coles' visual merchandising, safety, compliance and stock management standards are met.
• Responding to customer concerns by providing friendly and knowledgeable support while maintaining composure and professionalism.
• Responsible for closing of the store at the end of business hours. Following security protocols and safety standards.

Customer Service Supervisor

• Operation of a POS system in a high pressure retail environment.
• Providing support for elderly customers. Helping them to ensure a safe and easy shopping experience.
• Money handling duties and register audits.
• Updating stock price tickets across the store to meet updating standards set by head office.

• Undertaking day to day operations of a high-volume retail store.
• Mentored and guided employees to foster proper completion of assigned duties.
• Met daily KPI goals by measuring foot traffic into the store and up selling to the more valuable customers.
• Was responsible for the daily audit of incoming cash-flow and reporting of performance to head office.
• Maintained the merchandising standards of the store in-line with regularly updating marketing strategies.

In 2018, I was selected to head up a team in charge of the annual stock take for the Greater Sydney and South Coast region.

• Travelled to stores throughout the region to ensure that stock take compliance standards were met.
• Worked with many teams and store managers across the region.
• Ensured the team's success and execution of tasks.

Lead a team tasked to set-up a newly opened store in Wetherill Park in 2018.

• Was responsible for the visual merchandising of stock and set-up of store layout.
• Ensured health and safety standards of the new store were met.