Replaced manual processes with a digital solution, reducing payroll processing time by 30% and enhancing accuracy.
Led the Tech and Creativity Department, optimizing workflows and improving team output by 25% through process automation and cross-functional collaboration.
Achieved team lead status in six months by implementing innovative solutions that reduced system downtime by 40%.
Fostered collaboration between technical and creative teams, resulting in a 20% improvement in project turnaround time.
Provided day-to-day IT support, resolving issues 30% faster by streamlining ticketing processes and standardizing troubleshooting guides.
Education
Master of Science - Information And Communication Technology
Western Sydney University
Sydney, NSW
06-2024
Bachelor of Science - Electrical And Electronic Engineering
American International University Bangladesh
Dhaka
12-2020
Skills
Technical Troubleshooting
Cybersecurity Awareness
Networking Knowledge
Office 365 Suite Proficiency
Project Management
Documentation Skills
Inventory Management
Customer Service
Accomplishments
Vice Chancellor (Gold Medal) Award for Best Project Thesis 2021
American International University Bangladesh, Dhaka, Bangladesh
Dr. Anwarul Abedin’s Leadership Award (Gold Medal) For Noteworthy Achievement 2021
American International University Bangladesh, Dhaka, Bangladesh
Deans Award for Best Capstone Project
American International University Bangladesh, Dhaka, Bangladesh
26th position among 96 teams University Rover Challenge 2018
The Mars Society, Utah, USA
1st in Bangladesh zonal in the segment of maze solving robot 2018
IIT Bombay, Bombay India
Champion in Various Robotic Competition, Demonstration Leadership and Technical Proficiency
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Software Developer Team Lead
C&T Homecare
01.2021 - 05.2023
Master of Science - Information And Communication Technology
Western Sydney University
Bachelor of Science - Electrical And Electronic Engineering
Director of Clinical Services; Alternate Administrator at Heritage Homecare, Inc. dba Choice HomecareDirector of Clinical Services; Alternate Administrator at Heritage Homecare, Inc. dba Choice Homecare