Farha Tarannum
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Call Centre Executive
240 Sweets Inc
07.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
MBA - HR & Management
Osmania University
Hyderabad India07.2014
Bachelor of Science - Instrumentation Engineering
Osmania University
Hyderabad India08.2011
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Organization and Time Management
- Client Relations
- Administrative Support
- Customer Relations
Timeline
Call Centre Executive
240 Sweets Inc
07.2020 - 11.2021
MBA - HR & Management
Osmania University
Bachelor of Science - Instrumentation Engineering
Osmania University
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