Farheen Kauser
Harrisdale,WA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager / Manager
Busy Bees at Cannington
Cannington, WA
10.2016 - Current
- Assisted in managing daily operations and staff schedules to ensure efficient service delivery.
- Implemented process improvements that increased team productivity and streamlined workflows.
- Trained and mentored staff, enhancing team performance and service delivery.
- Facilitated communication between management and staff, fostering a collaborative work environment.
- Developed standard operating procedures for routine tasks, improving consistency and operational efficiency.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Sales Assistant
IGA
12.2012 - 11.2015
- Assisted customers with product selections, enhancing overall shopping experience.
- Managed inventory levels, ensuring availability of popular items and minimizing stockouts.
- Processed sales transactions efficiently, maintaining accuracy and customer satisfaction.
Customer Sales Assistant
SES Fashion Store
06.2012 - 12.2012
- Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
- Maintained a clean, organized, and visually appealing retail environment according to brand standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
Education
Diploma In Children Services
Perth, WA09-2012
Bachelor of Science - Mathematics Education
Osmania University
India06-2010
Skills
Customer service
Accounts handling
Team leadership
Decision-making
Problem-solving
Time management
Conflict resolution
Operations management
Customer relationship management (CRM)
Staff training and development
Staff supervision
Staff management
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Telugu
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Assistant Manager / Manager
Busy Bees at Cannington
10.2016 - Current
Customer Sales Assistant
IGA
12.2012 - 11.2015
Customer Sales Assistant
SES Fashion Store
06.2012 - 12.2012
Diploma In Children Services
Bachelor of Science - Mathematics Education
Osmania University