Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fariba Aqil

Melbourne,VIC

Summary

Dynamic professional with extensive experience at Helloworld Travel, specializing in customer service and office organization. Demonstrated success in improving client satisfaction through effective communication and streamlined travel arrangements. Proficient in electronic records management and event coordination, ensuring efficient operations and exceptional experiences.

Overview

1
1
year of professional experience

Work History

Travel Agent Assistant

Helloworld Travel
Melbourne, VIC
02.2025 - 04.2025
  • Maintained front desk to provide positive first impression.
  • Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
  • Created and distributed travel brochures and newsletters to inform clients of special promotions.
  • Provided assistance in obtaining necessary visas and passports for international trips.
  • Answered phones and routed voicemails to respective employees.
  • Responded promptly to customer emails and phone calls regarding bookings or special requests.
  • Assisted customers with travel inquiries and reservations, including flights, hotels, car rentals, and cruises.

Office Receptionest

Royal Bameyan receptionest
Melbourne, VIC
01.2024 - 01.2025
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Organized office supplies and maintained inventory levels.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Processed payments for services rendered accurately and efficiently.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Ensured that front desk area was well organized at all times.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Education

Graduate Certificate - Medical Receptionest

The Career Academy
Melbourne, VIC
02-2025

High School Diploma -

Chisholm Institute
Melbourne, VIC
11-2024

Skills

  • Medical terminology
  • Patient scheduling
  • Electronic records management
  • Customer service
  • Data entry
  • Office organization

Timeline

Travel Agent Assistant

Helloworld Travel
02.2025 - 04.2025

Office Receptionest

Royal Bameyan receptionest
01.2024 - 01.2025

Graduate Certificate - Medical Receptionest

The Career Academy

High School Diploma -

Chisholm Institute

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Fariba Aqil