Summary
Overview
Work History
Education
Skills
Languages
Projects
Accomplishments
References
Timeline
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FARID KHERADYAR

27 Ucres Way, Golden Square,Victoria

Summary

IT Support Technician | Technical Problem Solver | Customer-Centric

Tech-savvy IT support professional with hands-on experience troubleshooting mobile, PC, and software issues across multiple operating systems. Skilled in diagnosing complex problems, recovering data, resolving network faults, and delivering clear technical guidance. Known for strong client communication and workflow optimization. Passionate about learning and bringing innovative tech solutions to enhance user experience.

Overview

6
6
years of professional experience

Work History

Director / Senior IT Technician

Mobi Hub Healesville PTY LTD
Heasville, Victoria
08.2022 - 09.2024
  • Led all technical service operations, specializing in advanced diagnostics, device repairs, system restores, and secure data recovery across Windows, macOS, and Android platforms.
  • Implemented custom solutions for network connectivity faults, software conflicts, and device compatibility issues, enhancing service precision and customer satisfaction.
  • Used professional-grade tools to perform deep system recovery, firmware updates, and board-level diagnostics on mobile devices and PCs.
  • Supervised day-to-day operations, including staff training, inventory control, vendor relations, and scheduling—ensuring smooth service flow and resource management.
  • Introduced a digital documentation system to streamline repair records, track KPIs, and reduce turnaround time by 30%.
  • Maintained up-to-date technical knowledge through ongoing research, applying emerging tech trends to deliver cutting-edge repair and support solutions.
  • Acted as an escalation point for complex cases and critical client support, combining technical depth with clear, professional communication.
  • Built and nurtured strong client relationships, turning high-quality service into repeat business and referrals.

Technician and Customer Service Representative

Mobi Hub PTY LTD
Lilydale, Victoria
11.2021 - 08.2022
  • Delivered frontline technical support for smartphones, PCs, tablets, and smart devices, performing repairs and software restorations.
  • Assisted in diagnosing hardware and software issues, restoring devices to optimal performance.
  • Provided in-person customer service and explained technical solutions in a clear, user-friendly manner.
  • Helped create repair tickets, update client records, and manage daily appointments.
  • Collaborated with the team to improve turnaround time, and enhance service quality.

Customer Service Representative

Friends Kebabs
Bendigo, Victoria
12.2018 - 12.2020
  • Processed customer orders and prepared food items with efficiency.
  • Restocked supplies and upheld cleanliness in food preparation areas.
  • Washed dishes and utensils to ensure readiness for operations.
  • Collaborated within teams to enhance overall productivity.

Education

VCE Certificate - Secondary Education

Swinburne University of Technology
Croydon
12.2021

Some College (No Degree) - Completed Year 11 & 12 Units

Bendigo Senior Secondary Collage
Bendigo, VIC
12-2020

Skills

Technical skills

  • Device troubleshooting (mobile, PC, tablets, printers)
  • Operating systems: Windows, macOS, Android
  • Diagnostic testing and issue resolution
  • Network connectivity troubleshooting
  • Microsoft Office Suite (Word, Excel, Outlook)
  • HTML, CSS, JavaScript, Python
  • File and data management

Soft skills

  • Client relationship management
  • Attention to detail
  • Problem solving
  • Fast learner
  • Communication and team collaboration

Languages

  • English,
  • Persian,
  • Pashto,

Projects

Bushfire safety

Bendigo Community Health Services, 4 months, 2019

Completed bushfire safety education, educating the refugee community about bushfire safety

Bendigo Community Health Services, 4 months, 2020

Educating the refugee community about bushfire safety

Accomplishments

  • Australian Mathematics Competition – Certificate of Proficiency (2019, Senior Division)
  • Community Champion Award – For volunteering and refugee community integration
  • Bushfire Safety Educator – Led public education initiatives on bushfire safety (2019–2020)

References

References available upon request.

Timeline

Director / Senior IT Technician

Mobi Hub Healesville PTY LTD
08.2022 - 09.2024

Technician and Customer Service Representative

Mobi Hub PTY LTD
11.2021 - 08.2022

Customer Service Representative

Friends Kebabs
12.2018 - 12.2020

VCE Certificate - Secondary Education

Swinburne University of Technology

Some College (No Degree) - Completed Year 11 & 12 Units

Bendigo Senior Secondary Collage

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FARID KHERADYAR