Farideh Moussa
Rosehill,NSW
Summary
Skilled team player with strong background in hospitality environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking operations focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
INSIGNIA Financial Services
Parramatta, NSW
01.2024 - Current
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Completed paperwork for orders and new service actions.
Cash Processor
Armaguard
Sydney Olympic Park, NSW
02.2023 - Current
- Supervised cash handling processes ensuring accuracy and compliance with company policies.
- Implemented workflow improvements enhancing processing efficiency and reducing errors.
- Trained junior staff on cash processing protocols and operational best practices.
- Monitored transaction accuracy, identifying discrepancies and resolving issues promptly.
Business Owner school canteen
Self employed
Wentworthville, Nsw
01.2012 - 12.2023
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
- Kept work area organized and clutter-free.
- Completed assigned tasks with little or no supervision.
- Participated in seminars and additional training to expand knowledge and skills.
- Used good organizational skills to manage workload.
- Utilized downtime to perform routine tasks, preventing service delays.
- Maintained good working relationship with co-workers and management.
- Followed established guidelines and procedures.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
- Completed required paperwork within anticipated timeframes.
Group Fitness Instructor
F45
Parramatta, Nsw
10.2021 - 10.2023
- Taught classes according to schedule with consistent on-time beginnings and endings.
- Implemented and developed weight loss, general fitness and sports-specific exercise programs to aid clients in achieving fitness goals.
- Prepared equipment, music and spaces for each class, including wiping down surfaces between groups.
- Suggested easier exercise modifications for newcomers to avoid injury and strain.
- Maintained positive experience for members and class participants.
- Encouraged student participation and development with positive and upbeat approach.
- Instructed class participants in effective workout methods with proper techniques.
- Promoted supportive and encouraging environment to help everyone feel at home and comfortable.
- Created sense of community among members, guests and team members in club.
- Provided education on fitness and nutrition, and encouraged clients to maintain healthy weight through nutritional guidance.
- Watched individuals during class to identify and correct problems with their form.
- Accommodate all levels of fitness with adjustable routines and modified exercises.
- Maintained fitness equipment such as free weights, cardio aids and powered machinery.
Waitress-restaurant owner
Joulianas pizza restaurant
Newington, NSW
10.2005 - 07.2011
- Monitored budgets and payroll records and reviewed financial transactions to verify authorized and budgeted expenditures.
- Received and scheduled food and beverage deliveries, thoroughly checking delivery contents to verify product quality and quantity.
- Investigated and resolved complaints regarding food quality, service and accommodations to maintain optimum customer satisfaction.
- Purchased Italian business and reorganized operations and staffing to improve workflows and profitability.
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Scheduled department staff strategically to maintain proper coverage based on business volume.
- Recommended new menu items to offer various foods meeting requests and diner preferences.
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists.
- Coordinated the staff and supplies necessary to serve over [Number] customers per week.
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations.
Casual Team Member - restaurant manager
Kfc
Rosehill, Nsw
11.1993 - 04.2005
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards.
- Recruited, interviewed, hired and trained staff according to company service-oriented values.
- Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations.
- Organized and conducted pre-shift meetings to review specials, menu changes and house counts.
- Led by example as role model for company core values and company culture.
- Delivered store sales and financial objectives, improved restaurant operations and developed leaders.
- Liaised with facility administration and customers to address requests and resolve problems.
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
- Frequently inspected and tested food to verify conformance to taste standards.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Inspected received food items to verify quality, quantity and freshness of goods received.
- Received goods from suppliers, rotated products and maintained safe storage practices to avoid spoilage.
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
- Coordinated the staff and supplies necessary to serve over [Number] customers per week.
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items.
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.
- Managed finances for $[Amount] per year operation, including making daily deposits, administering payroll and monitoring trends.
Education
Certificate 3 - group fitness, Fitness
Australian institute of sport
Parramatta, Nsw01.2021
High School Diploma - undefined
Maronite college of the holy family
Harris park, Nsw12.1995
Skills
Orchestrated scheduling coordination to ensure seamless operations
Facilitated training and development initiatives to enhance employee skills and performance
Oversaw staff operations to ensure optimal team performance
Assisted in tracking financial performance through profit and loss analysis Supported teams in identifying areas for cost reduction and revenue enhancement Contributed to the preparation of financial reports for management review
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Assisted in onboarding new employees to enhance team capabilities Supported training initiatives to improve staff skills and knowledge Collaborated with team members to facilitate a smooth transition for new hires
Oversaw operations management to enhance efficiency and streamline processes
Cultivated and strengthened customer relationships to enhance loyalty and retention
Timeline
Customer Service Representative
INSIGNIA Financial Services
01.2024 - Current
Cash Processor
Armaguard
02.2023 - Current
Group Fitness Instructor
F45
10.2021 - 10.2023
Business Owner school canteen
Self employed
01.2012 - 12.2023
Waitress-restaurant owner
Joulianas pizza restaurant
10.2005 - 07.2011
Casual Team Member - restaurant manager
Kfc
11.1993 - 04.2005
Certificate 3 - group fitness, Fitness
Australian institute of sport
High School Diploma - undefined
Maronite college of the holy family