Farihah Mustahar
Perth,WA
Summary
I am a high-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff and customer satisfaction and meet performance targets.
Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging an open feedback culture.
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
Work History
Store Manager
The Body Shop Australia
07.2010 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products, assist with stocktake and cycle counts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Cotton On Group
02.2008 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Professional Makeup Artist
Napoleon Perdis Cosmetics
03.2006 - 08.2008
- Professionally applied makeup to clients for school balls, weddings, and special occasions.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Demonstrated and explained use of different beauty products to educate customers.
- Flexibility in working in other locations to assist with training and cover.
Education
Certificate 4 And Diploma in Beauty Therapy - Beauty Therapy And Makeup
Perth TAFE
Mount Lawley, WA2006
High School Diploma -
Como Secondary College
Como, WA2005
Skills
- Multitasking and Organization
- Customer Relations
- Team Leadership
- MS Office Proficiency
- Leading Staff Meetings
- Budget Controls
- Outstanding Communication Skills
- Product and Service Sales
Languages
Indonesian
Native or Bilingual
Timeline
Store Manager
The Body Shop Australia
07.2010 - Current
Assistant Manager
Cotton On Group
02.2008 - 06.2010
Professional Makeup Artist
Napoleon Perdis Cosmetics
03.2006 - 08.2008
Certificate 4 And Diploma in Beauty Therapy - Beauty Therapy And Makeup
Perth TAFE
High School Diploma -
Como Secondary College
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