Fariha Zerin Lamisha
Unit 6 223 Lakemba Street, Lakemba,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Oporto
Bankstown , NSW
07.2021 - Current
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Customer Service Representative
Myer
Bankstown , NSW
10.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Intern
International Centre for Diarrhoeal Disease Research, Bangladesh , icddr,b
Dhaka
2017 - 2018
- Prepared samples for mass spectrometry analysis, including protein purification steps and sample preparation protocols.
- Performed DNA and RNA extraction from various sources, such as plant tissues and bacteria cultures.
- Provided technical support for equipment used in molecular biology laboratories.
- Evaluated potential therapeutic antibodies using ELISA assays.
Intern
Institution for developing science and health initiative, Ideshi, Dhaka
Dhaka, Bangladesh
2018 - 2018
Education
Master of Arts - Social Work
Western Sydney University
Sydney, NSW01.2026
Bachelor of Science - Biotechnology
BRAC University
Dhaka 10.2018
HSC - Science
Viqarunnisa Noon School And College
Dhaka05-2012
SSC - Science
Bangladesh International School
Dhaka04-2010
Skills
- Teamwork and Collabotion
- Training and Development
- Communication
- Onboarding and Orientation
- Team Building
- Recruitment and Hiring
- Performance Evaluations
- Scheduling and Coordinating
- Brand Management
- Computer Skills
- Customer Relationship Management
Languages
English
Professional
bengali
Professional
Certification
- First Aid
Timeline
Customer Service Representative
Myer
10.2022 - 04.2023
Manager
Oporto
07.2021 - Current
Intern
International Centre for Diarrhoeal Disease Research, Bangladesh , icddr,b
2017 - 2018
Intern
Institution for developing science and health initiative, Ideshi, Dhaka
2018 - 2018
Master of Arts - Social Work
Western Sydney University
Bachelor of Science - Biotechnology
BRAC University
HSC - Science
Viqarunnisa Noon School And College
SSC - Science
Bangladesh International School
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