Farin Ahmed
Padstow,NSW
Summary
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy practice.
Enthusiastic professional fostering positive relationships between staff members and patients. Effective Practice Manager successful at handling high-volume offices. Pursuing similar position where exemplary patient focus and outstanding telephone skills can be well-utilized.
Overview
10
10
years of professional experience
Work History
Medical Practice Manager
Kareela Village Medical Centre
06.2016 - Current
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
- Supervised team of 12 office personnel.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed and maintained electronic record management systems to analyze and process data.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
Medical Receptionist
Engadine Central Medical Centre
03.2014 - 02.2015
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
Business Administration
TAFE Gosford
East Gosford, NSWAccounting
TAFE
Bankstown, NSWBachelor of Markerting - Marketing
Dhaka City College
BangladeshSkills
- Electronic Health Records
- Medical Practice Management
- Staff Management
- Practice Management
- Medical Billing
- Supplies Ordering
- Staff Guidance
- Patient Engagement
- Employee Issue Resolution
- Reimbursement Tracking
Reading Books, Travelling, Music
Story Books
Travelling to anywhere with family and friends
Listen Music
Timeline
Medical Practice Manager
Kareela Village Medical Centre
06.2016 - Current
Medical Receptionist
Engadine Central Medical Centre
03.2014 - 02.2015
Business Administration
TAFE Gosford
Accounting
TAFE
Bachelor of Markerting - Marketing
Dhaka City College
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