Faris Ishag
Data Analyst
North Melbourne,VIC
Summary
Data Analysit with 5+ years of experience in ICT, I've worked For fortune-500 Telecommunication companies, such as, Huawei, and Zain Sudan. Where I increased the efficiency of the working staff 150% by automating their daily tasks, and report creations, using RPA software. Experienced in Digital transformation, ETL, Data Analysis and developing Tools using (JS, VBA, React ..etc).
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Data Analyst
Kuwaiti Sudanese Holding Company
, Sudan
09.2020 - 02.2023
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
OSS Engineer
Huawei Telecommunication
, Sudan
07.2017 - 08.2020
- Conduct routine maintenance activities, including backups, updates, and patches, to ensure systems are up-to-date and secure.
- Troubleshoot and resolve technical issues and incidents, including system failures, network outages, and security breaches.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
Bachelor of Science - Electronic And Communication Engineering
Sudan University of Science And Technology
Sudan 02.2013 - 02.2018
Skills
Data analysis
Career Highlight
- Designed and implemented ZAIN Affected Customer Information Base (ACIB) solution Using RPA, which saved more than 300K USD
and reduces customer's complaint handling time by 90%. - Designed a tool for Huawei to meet a 7 days deadline requested by Zain, I used a mixture of VBA and C# to complete the task, saving Huawei a 40k USD penalty from Zain, and Increased Customer Satisfaction by 50% according to our Internal survey.
- Designed a tool for Huawei to detect gas theft from Zain's Sites, saving 20k USD in stolen gas, and increased Zain's sense of security by 60% according to our survey.
Certification
HICA AI
Timeline
Data Analyst
Kuwaiti Sudanese Holding Company
09.2020 - 02.2023
HICA AI
02-2020
Huawei Cyber security
02-2020
OSS Engineer
Huawei Telecommunication
07.2017 - 08.2020
Bachelor of Science - Electronic And Communication Engineering
Sudan University of Science And Technology
02.2013 - 02.2018
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