Faris Sahib
Higgins
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Zarnish Pty Ltd
07.2018 - Current
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales and Marketing Officer
Catseye International Pty Ltd
01.2020 - 12.2023
- Managed daily operations while overseeing multiple clients to foster increase product sales.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Worked closely with product teams to understand customer needs and requirements.
- Connected with prospects through trade shows and local-area networking.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Postal Delivery Officer
Australia Post
05.2012 - 08.2017
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in electric bike to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected equipment and supplies and reported problems and safety hazards to supervisors.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Sales Assistant
Marks & Spencer
05.2002 - 04.2005
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Managed filing system, entered data and completed other clerical tasks.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Education
Book-keeping And Accounts
Academy of Business Studies
Skills
- Excellent people skills
- Office administration
- Meeting minutes
- Business administration
- Cash Handling
- Sales expertise
- Product and service sales
- Multi-tasking strength
Languages
English
Professional Working
Tamil
Native or Bilingual
Sinhala
Full Professional
Hobbies
Playing Badminton & Cricket.
Timeline
Sales and Marketing Officer
Catseye International Pty Ltd
01.2020 - 12.2023
Administrative Assistant
Zarnish Pty Ltd
07.2018 - Current
Postal Delivery Officer
Australia Post
05.2012 - 08.2017
Sales Assistant
Marks & Spencer
05.2002 - 04.2005
Book-keeping And Accounts
Academy of Business Studies