Faris Subhiyah

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Reduced product damage with improved packaging methods and training staff on proper handling techniques.
• Trained new staff on job duties, company policies, and safety procedures.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.

Overall Accountabilities:

• Oversee daily warehouse operations, ensuring efficiency and adherence to protocols.
• Provide technical support to clients, specialising in the construction, customising, modification, and repair of UAV projects.
• Facilitate the processing and closure of warranty claims, ensuring customer satisfaction and resolution.

Principal Authorities:

Warehouse Coordinator:

• Execute quality assurance procedures for both incoming and outgoing goods, maintaining high standards of product integrity.
• Supervise daily warehouse activities, including inventory management and order processing
• Conduct regular stock assessments and perform monthly audits to ensure accurate stock levels.
• Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.

Senior UAV Technician:

• Lead post-sales technical support, addressing inquiries, troubleshooting, and resolving customer complaints promptly and effectively.
• Oversee the assembly, repair, and customization of UAVs to meet customer requirements.
• Conduct comprehensive testing of UAVs to verify functionality and identify potential issues.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Facilitated training sessions for new technicians, encompassing standard operational procedures, safety protocols, and duties related to maintenance, repair, and reporting.

Warranty Officer:

• Manage and process customer warranty claims efficiently and professionally.
• Serve as the primary point of contact for customers regarding warranty-related matters.