Farisha Kumar
Prospect,NSW
Summary
Experienced eCommerce Trading & Merchandising Specialist with more than 9 years of experience in the eCommerce industry committed to delivering business revenue targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges. Hardworking, reliable, proactive and a quick learner with team-oriented mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ecommerce Digital and Merchandising Specialist
Rebel Group
Rhodes, Australia
01.2019 - Current
- Implemented merchandising strategies to maximize category sales.
- Planned, coordinated and executed campaigns, product launches and sporting event driven campaigns with merch, marketing, product and platform teams.
- Reported on category, product, campaign sales daily, weekly and as required for business decisions.
- Featured product on promotion to reflect special deals based on conversion rate, stock on hand and business requirements.
- Collaborated with eCommerce managers to plan promotions, suggest placements, curate pages on-site, brief creative and test pre go-live.
- Participated in UAT testing for website platform changes and design enhancements.
- Participated in trade shows, exhibitions and ecommerce retailer events as Participated in UAT testing for required.
Acquisition Coordinator
rebel, Amart Sports & Fangear
Lidcombe, NSW
08.2016 - 01.2019
- Marketplace integration and site management - end-to-end integration of software, data entry for feed creation, site maintenance and delivering exceptional customer service.
- Digital marketing - driving traffic to rebel, Amart and Fangear sites using paid search marketing and affiliate marketing. Investigated and implemented retargeting strategies for abandoned cart.
- Ecommerce spend tracking and management to maintain yearly budgets.
- Project participation and execution - Salesforce Commerce Cloud integration, data entry for test and production feed creation, user acceptance testing and post verification testing process.
Online Operations Liaison
Dick Smith Electronics
Chullora, Australia
2013 - 2016
- Monitored incoming orders from various marketplaces, i.e. eBay, Catch, Trade Me and David Jones website.
- Managed relationship with internal teams and trade partners to guarantee positive customer experience. These include Finance, IT, Buying, Logistics & Web Development Team. Also, extensive correspondence with eBay, PayPal , David Jones & Catch.
- Liaised with warehouse personnel and couriers to ensure timely receipt of goods and process stock returns to our department to minimize stock losses and discrepancies.
- Handled customer complaints escalated to head office to online orders in a customer friendly and effective way.
- Provided training and support to the contact centre staff and on-going support when needed.
Customer Service Officer/Admin - Contact Centre - Aust & NZ
Salmat
2010 - 2013
- Resolved customer issues in an efficient and timely manner.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
English & Social Science Teacher
Ministry of Education - Fiji
Labasa, Fiji
2005 - 2009
- Designed and conducted assessments to evaluate student learning outcomes in accordance with state standards.
- Created a positive learning environment by using effective classroom management techniques.
- Conducted parent-teacher conferences to discuss student progress.
- Maintained accurate records of student grades, attendance and behavior.
- Assisted students in developing research papers utilizing library databases and primary sources.
Education
Post Graduate Certificate in Education - Education
The University of the South Pacific
01.2004
Bachelor of Arts (B.A.) - English Language and Literature, General; & Geography
The University of the South Pacific
01.2003
Skills
- Product Merchandising Online
- Analytical Skills
- Sales Reporting
- Trade Partner Relationship Management
- Google & Salesforce Analytics
- Salesforce Commerce Cloud
- Affiliate Marketing & Relationship Management
- eCommerce Customer Acquisition
- Customer Service & Support
- Sales
Certification
- Post Graduate Certificate in Education
- Bachelor of Education
- Certificate III in Customer Contact
Languages
- English, Native or Bilingual
- Hindi, Native or Bilingual
References
References available upon request.
Timeline
Ecommerce Digital and Merchandising Specialist
Rebel Group
01.2019 - Current
Acquisition Coordinator
rebel, Amart Sports & Fangear
08.2016 - 01.2019
Online Operations Liaison
Dick Smith Electronics
2013 - 2016
Customer Service Officer/Admin - Contact Centre - Aust & NZ
Salmat
2010 - 2013
English & Social Science Teacher
Ministry of Education - Fiji
2005 - 2009
Post Graduate Certificate in Education - Education
The University of the South Pacific
Bachelor of Arts (B.A.) - English Language and Literature, General; & Geography
The University of the South Pacific
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