Farooq Shareef Mohammed
Bankstown,NSW
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems, and educating process associates to manage processes effectively.
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
4
4
years of professional experience
Work History
AR Caller/Process Associate
AGS Health PVT.Ltd
12.2016 - 01.2018
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals consistently.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Collaborated with other departments to verify customer compliance with payment plans.
- Entered client details and notes into the Jawaharlal Nehru Technological University Hyderabad system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Developed and documented collection procedures and policies to comply with government regulations.
- Analyzed customer financial records to determine an appropriate payment plan.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Construction Site Engineer
Concord Constructions Builders And Developers
11.2015 - 12.2016
- Set work schedules, coordinated site facilities and monitored progress.
- Assisted project team with conflict resolution between owner, contractor and subcontractor.
- Estimated costs associated with labor, equipment and materials required to produce specific designs.
- Coordinated and facilitated onsite consultant, regulatory and client representative inspections.
- Communicated with project accounting about monthly subcontractor billings and pay applications.
Sales Trainee
Pride India
06.2014 - 12.2015
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Analyzed customer feedback to identify areas for improvement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Masters of Business And Project Management - Project Management
Asia Pacific International College
Sydney, NSW09.2020
Bachelors of Engineering And Technology - Civil Engineering Technology
Jawaharlal Nehru Technological University
India, Hyderabad07.2015
Skills
- Interpersonal Communication
- Embillz Software Proficiency
- Data Entry
- Multitasking Abilities
- Attention to Detail
- Analytical and Critical Thinking
- Planning and Coordination
Listening Audio Books
I would simply listen to Audio Books and try to learn new unknown things.
Timeline
AR Caller/Process Associate
AGS Health PVT.Ltd
12.2016 - 01.2018
Construction Site Engineer
Concord Constructions Builders And Developers
11.2015 - 12.2016
Sales Trainee
Pride India
06.2014 - 12.2015
Masters of Business And Project Management - Project Management
Asia Pacific International College
Bachelors of Engineering And Technology - Civil Engineering Technology
Jawaharlal Nehru Technological University
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