Farrukh Naveed
Alice Springs,Australia
Summary
Knowledgeable administration officer with remarkable skills in organising, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimise office team performance. Punctual and driven to succeed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Aviation Security Protection Officer
Trident Services Australia
Alice Springs, NT
08.2024 - Current
- Continuously monitor airport facilities, passenger areas, and aircraft for any security breaches or suspicious activities
- Manage access to restricted areas, ensuring that only authorised personnel enter sensitive zones
- Oversee passenger and luggage screening processes, ensuring compliance with aviation security regulations
- Respond to security incidents or emergencies, coordinating with law enforcement and emergency services as necessary
- Utilise surveillance equipment to track and document activities within the airport
- Conduct regular patrols of airport grounds to deter and detect security threats
- Participate in training programs and emergency drills to prepare for potential security threats
- Document and report security incidents, findings, and actions taken in a timely manner
- Work closely with airport staff, law enforcement, and other security agencies to enhance overall security measures
- Ensure compliance with all federal, state, and local aviation security regulations
- Provide assistance to passengers and airport personnel, promoting a safe and secure environment
Customer Service Representative
Coles Express / Woolworths
Alice Springs, NT
02.2022 - Current
- Worked to achieve high customer satisfaction rates by providing optimal customer service, including addressing customer needs, resolving concerns, and increasing customer return rates
- Responded promptly to customer inquiries via phone, email, and chat and provided accurate and complete information
- Handled customer complaints, processed orders, and maintained accurate customer records
- Stayed updated on product information and company policies, assisted customers with product selection, and communicated product features effectively
- Used critical thinking skills to solve complex customer issues and built sustainable relationships with customer accounts
- Engaged customers to gather feedback, followed communication procedures and kept records of customer interactions
- Prepared reports on customer interactions and outcomes and collaborated with team members and other departments to ensure seamless customer service
MR Truck – Delivery Driver
Toll Express
Melbourne, Australia
02.2019 - 12.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
Administrative Receptionist
Moonee Ponds Medical Centre
Melbourne, Victoria
03.2019 - 05.2020
- Greeted visitors, answered and directed incoming calls, and provided general information to callers.
- Assisted with data entry of customer orders into the company's database system.
- Managed a multi-line telephone system and distributed incoming mail.
- Created documents, spreadsheets, presentations, reports, and other materials as needed.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating requirements; placing and expediting orders for supplies; verifying receipt of supplies.
- Scheduled appointments and maintained calendars for staff members.
- Processed payments from customers using credit card terminals or cash registers.
- Conducted research on a variety of topics related to office operations and business processes.
Taxi / Uber Driver
Cabs / Uber
Melbourne, Australia
03.2015 - 01.2019
- Ensured that customers arrived safely and timely to their destination while creating customer satisfaction
- Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses
- Managed routes through use of iPhone app technology
- Accomplished over more than 6000 safe and successful trips
- Building a stronger kinder community with positive social interactions
- Congenial, mature, and professional demeanor
Customer Service Representative
BP Servo and 7 Eleven
Melbourne, Australia
06.2014 - 02.2015
- Processed sales and payments
- Maintained accurate records of all transactions
- Packaged merchandise and assisted customers in loading when needed
- Addressed customer concerns and issued refunds
- Assisted with inventory management activities
Finance Team Leader
Ufone Headquarters
Islamabad, Pakistan
01.2008 - 02.2012
- Accepted and processed account payments
- Developed strategic plans for day-to-day financial operations
- Performed routine closings, maintained clean, accurate and accessible records and kept a close eye on transaction updates throughout each quarter
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
Education
Frontline & Business Management -
Cambridge College
Melbourne, Australia01.2019
Diploma of Automotive -
Education Access Australia Pty Ltd
Melbourne, Australia01.2015
Certificate III & IV - Light Vehicle Mechanical Technology & Automotive Mechanical Technology
Education Access Australia Pty Ltd
Melbourne, Australia01.2014
Master of Business Administration - Finance
IQRA University
Islamabad, Pakistan01.2010
Bachelor of Commerce -
Punjab College of Commerce, PCC
Islamabad, Pakistan01.2006
Skills
- Oral communication
- Written communication
- Phone manners
- Microsoft Office Suite
- Software learning
- Problem-solving
- Critical thinking
- Business operations understanding
- Performance Improvement
- Business Administration
- Positive and professional
- Complaint handling
- Multitasking
- Independent work
- Teamwork
- Customer and client relations
Certification
- Certificate III Individual Support
- Certificate II Security Operations
- First Aid
- WWC Card
- Certificate II in Transport Security Protection
- Certificate in Air Cargo
- Certificate in Air Security Awareness
Languages
- English, Professional Proficiency
- Urdu, Native Proficiency
References
References available upon request.
Timeline
Aviation Security Protection Officer
Trident Services Australia
08.2024 - Current
Customer Service Representative
Coles Express / Woolworths
02.2022 - Current
Administrative Receptionist
Moonee Ponds Medical Centre
03.2019 - 05.2020
MR Truck – Delivery Driver
Toll Express
02.2019 - 12.2021
Taxi / Uber Driver
Cabs / Uber
03.2015 - 01.2019
Customer Service Representative
BP Servo and 7 Eleven
06.2014 - 02.2015
Finance Team Leader
Ufone Headquarters
01.2008 - 02.2012
- Certificate III Individual Support
- Certificate II Security Operations
- First Aid
- WWC Card
- Certificate II in Transport Security Protection
- Certificate in Air Cargo
- Certificate in Air Security Awareness
Frontline & Business Management -
Cambridge College
Diploma of Automotive -
Education Access Australia Pty Ltd
Certificate III & IV - Light Vehicle Mechanical Technology & Automotive Mechanical Technology
Education Access Australia Pty Ltd
Master of Business Administration - Finance
IQRA University
Bachelor of Commerce -
Punjab College of Commerce, PCC
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