Farrukh Ahmad

Lead the ANZ HR function as a member of ANZ Leadership and International HR Leadership teams. Responsible to plan and lead the end-to-end HR for Commercial (Sales & Marketing), and support functions for International Medical Product Division. Partnered with Country MD to align business objectives through development and implementation of strategies and design plans focused on Human Capital Management, Employee Engagement, and Business Performance. Worked in a matrix environment reporting to the VP HR International Regions (based in Canada)

Client group: approx. 75 employees across Commercial, and Support functions in AU/NZ

Key Achievements

• Lead Talent Management process for the ANZ market, including Year-end Performance Calibration, Succession and Talent Planning, and Annual Compensation (merit/bonus) Review (System: Workday)
• Partnered with the Leadership team to develop and strengthen HR services, mission & objectives as part of the ANZ FY23 strategy
• Managed the review and update of ANZ Sales Incentive Plan (SIP) to align with business objectives and International Medical Segment priorities
• Managed relationships with COEs for Comp & Ben, and Talent to deliver seamless HR services for the market
• Sponsored and lead the employee groups for DE&I, Learning Ambassador, and Social Committee
• Reviewed org design and lead budget management for the ANZ business
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Member of the project team to review office spaces in view of relocating to shared workspace
• Winner of HR Catalyst for Change Award 2022 for Most Viewed Webinar/Podcast from Health Industry Hub

Partnered with Nespresso Oceania’s leadership team, managed all aspects of employees' lifecycle - from understanding business requirements, talent management, reward & recognition, succession planning, employee relations, recruitment, and organisational planning. Managed local rollouts of HR projects in a fast-paced matrix environment across Nespresso Oceania.

Client group: approx 300 people across Commercial, Retail, and Support functions in AU/NZ

Key Achievements

• Lead Talent Management process for Nespresso Oceania, including Succession Planning, Talking Talent, Performance Reviews, Annual Salary Review, and Internal Mobility
• Acted as a trusted partner, ensuring alignment of HR strategies with business objectives; proactively addressed business, people needs, and challenges
• Coached and supported managers through Performance Management process with successful outcomes
• Facilitated focus groups across departments to deep dive into employee engagement results; developed, and implemented action plans to focus on improvement opportunities
• Supported the rollout of ‘Culture of Future’ within Nespresso Oceania

Project Management

• Managed review and implementation of Sales & Service Incentive Plan across OOH, B2C, Retail, and CRC channels for Nespresso
• Assisted with the implementation of SuccessFactors in Nespresso as part of the global roll-out o Rollout of Mission Possible – portal for short-term assignments within the business, enabling cross- functional talent and skills development
• Managed Organizational Network Analysis (ONA) project with Regional People Analytics CoC to understand informal networks within Nespresso and support Organization Design

7 months assignment (mat cover) to Switzerland to partner with the Commercial and Procurement functions within Nespresso HQ. Accountable for the people agenda and implementation of people strategies across Talent Acquisition, Talent Management, Global Mobility, Employee Relations, Compensation & Benefits

Client group: approx 150 people across B2B, B2C, and Procurement functions in Nespresso HQ

Key Achievements

• Supported talent management process including succession planning, career mapping, performance management and personal development plans
• Drove collaboration between C&B and HQ HRBP teams for the year-end salary review and LTI process
• Enabled internal moves from markets to HQ through talent identification and implementing career plans
• Supported roll-out of SuccessFactors in Nespresso HQ through coaching and knowledge sharing
• Completed TNA for my portfolio and delivered a training plan, working in collaboration with the L&D team

Managed all aspects of recruitment for Nestle Health Science (NHSc), Infant Nutrition, Technical & Production, and Supply Chain portfolios in Nestle Oceania; from understanding business requirements, developing sourcing strategies, and attracting talent, to negotiating offers with the selected candidates

Key Achievements

• Pro-actively built high-calibre candidate pipeline through networking, industry associations, social media and referral programs
• Built credibility as a trusted partner for recruitment, by sharing insights and focusing on achieving results
• Worked with Communication, and Regulatory Affairs team to develop and share collateral in Dietetics Association of Australia network, in order to attract dietitians into NHSc sales team
• Initiated Brand Manager recruitment project to develop storyboards around career options for external marketing talent; facilitated brainstorming sessions to highlight marketing team EVP
• Managed the NextGen 2016/17 program for Supply Chain, and Technical & Production portfolio

Reporting to the Talent Acquisition Manager, managed end-to-end recruitment activities for Sales & Marketing functions across ANZ, from advertising, screening, interviews, reference checks, and offer negotiation

Key Achievements

• Reviewed & implemented SuccessFactors for recruitment to improve candidate care - project was on hold for approx 2 years
• Exceeded time to fill targets with business-critical positions

Reporting to the HR Services Manager, in charge of leading the recruitment function as well as project managing a variety of HR initiatives relating to international mobility, reward & recognition, talent management, HR analytics, employee relations and HRIS

Key Achievements

• Managed end-to-end recruitment activities throughout Australia and New Zealand across all business units including Sales, Marketing, Product Development and support functions
• Represented ANZ in the Global Recruitment Workstream project team, shared best practice knowledge, reviewed and developed templates, conducted training and UAT, and defined recruitment blueprint through HRIS implementation and change initiatives
• Worked with EY and Global Mobility team in Sweden to provide support to the Australian business to manage, ’ expat population
• Represented ANZ region in the Global Talent Management team and acted as first point of contact for localising EVP and Social Media presence
• Project managed the development and implementation of a SharePoint site for HR forms, resulting in increased productivity, streamlined workflows and reduced paper waste
• Negotiated agency terms of business, and implemented new ways of working to increase in-house recruitment focus, resulting in reduced agency spend by approx 56% in 3 years

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Established personnel qualifications and coordinated onboarding activities
• Acted as training subject matter expert for South East Asia region and provided extensive support to different departments
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
• Facilitated virtual, in-person and blended learning sessions