Summary
Overview
Work History
Education
Skills
Accomplishments
Certificates And Licenses
Languages
Timeline
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FARZAAN AHMED

FARZAAN AHMED

Lynbrook

Summary

Driven and adaptable professional with over 5 years of experience in sales, customer service, and operational support roles across fast-paced, high-pressure environments. Known for exceeding KPIs, providing exceptional customer experiences, and delivering results through strong communication, leadership, and strategic thinking. Proven ability to collaborate cross-functionally and contribute to operational efficiency, with a developing foundation in engineering studies and strong proficiency in Microsoft Office and CRM tools. Currently pursuing a Bachelor of Engineering (Electronic and Computer Systems) and eager to contribute to dynamic commercial teams at the intersection of business and technology.

Overview

5
5
years of professional experience

Work History

Sales & Business Specialist CSR / Coaching Trainer

Optus
01.2023 - 01.2025
  • Delivered top-tier sales performance, ranking among the highest monthly achievers across 11 franchises through strategic solution-based selling.
  • Surpassed store sales records by over 50%, driving high-value transactions and maximizing revenue through expert customer engagement.
  • Led business customer acquisition efforts (BN sales), consistently exceeding KPIs and team goals with targeted sales strategies.
  • Cultivated lasting relationships with SMB clients by offering customized communication, mobile, and broadband packages tailored to business needs.
  • Managed consumer and business accounts efficiently, resolving billing inquiries and providing inclusive support for clients with accessibility or language barriers.
  • Applied advanced CRM tools to process orders, generate product recommendations, and streamline account service delivery.
  • Enhanced average sale value through high-impact cross-selling and upselling across bundled offerings and tech products.
  • Coached new team members as an Optus Certified Mentor, supporting development from onboarding to peak performance.
  • Led the franchise in customer satisfaction with a Net Promoter Score of 98%, reflecting exceptional service delivery and product knowledge.
  • Honored with the Most Improved Sales Performance Award for 2024, and ranked 2nd Place in Sales Performance across regional stores.
  • Contributed to in-store strategy development by refining sales processes, improving operational workflows, and optimizing team collaboration.
  • Proficient in Microsoft 365, utilizing its suite for reporting, communication, and productivity enhancements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Representative

Connor Men's Clothing
01.2022 - 01.2023
  • Delivered exceptional customer service in a fast-paced retail environment.
  • Consistently met sales targets through upselling and product knowledge.
  • Maintained stock levels, store cleanliness, and handled POS transactions efficiently.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Supervisor / Manager

Domino's Pizza
01.2022 - 01.2023
  • Directed store operations, staff management, and customer engagement in a high-volume setting.
  • Handled end-of-day sales reconciliation, stock control, and compliance with hygiene standards.
  • Resolved escalated customer issues while maintaining high product quality and store KPIs.
  • Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
  • Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
  • Improved inventory control methods resulting in reduced stock discrepancies.
  • Implemented cost-saving measures, resulting in significant reduction of operational expenses.

Customer Service Officer

Serco Citizen Services
01.2022 - 12.2022
  • Provided account assistance via inbound calls and live webchat platforms.
  • Resolved client enquiries related to confidential government services.
  • Achieved daily KPIs through timely and accurate support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Engineering - Electronic And Computer Systems Engineering (Honours) BH073

Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC

Dandenong High School
Dandenong, VIC
01.2019

Skills

  • Leadership & Team Management
  • Customer Focus
  • Communication
  • Time Management
  • Technical Proficiency
  • Sales & Customer Service
  • Client engagement
  • Client relations
  • Cross-functional team coordination
  • Sales management
  • Pricing strategy
  • Influencing skills

Accomplishments

  • Most Improved Sales Performer, 2024, Awarded for outstanding growth in sales performance across multiple Optus franchises.
  • SAP Inspiration Program Certificate, 2017, Completed a recognised leadership and innovation program focused on digital thinking and future-focused skills.
  • P.O.W. Certificate, 2017, Persistence, Optimism & Work Ethic.
  • Academic Excellence Awards, 2016 & 2017, Recognised for outstanding academic performance and consistent achievement across multiple subjects.
  • Deakin Student Access and Equity Award, 2015, Awarded for demonstrating resilience, leadership, and commitment to education through personal or financial hardship.

Certificates And Licenses

  • Driving License
  • Motorcycle License
  • RSA (Responsible Service of Alcohol) Certificate (2022)

Languages

Hindi
Native or Bilingual
Urdu
Native or Bilingual
Kannada
Native or Bilingual

Timeline

Sales & Business Specialist CSR / Coaching Trainer

Optus
01.2023 - 01.2025

Sales Representative

Connor Men's Clothing
01.2022 - 01.2023

Supervisor / Manager

Domino's Pizza
01.2022 - 01.2023

Customer Service Officer

Serco Citizen Services
01.2022 - 12.2022

Bachelor of Engineering - Electronic And Computer Systems Engineering (Honours) BH073

Royal Melbourne Institute of Technology (RMIT)

Dandenong High School

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FARZAAN AHMED