Farzad Fallahi
Parramatta,NSW
Summary
Dedicated IT professional with a proven track record in delivering exceptional customer service and technical support. Proficient in M365 administration, desktop hardware/software support, and adept at managing competing priorities in a dynamic environment. Eager to leverage expertise to support the Metropolitan Compliance Directorate at Safe Work NSW in achieving operational excellence.
Overview
13
13
years of professional experience
Work History
Customer Concierge Operator
Service NSW
07.2022 - Current
- - Answered general calls, providing prompt and effective solutions to a wide range of customer inquiries, demonstrating extensive knowledge of Service NSW operations.
- - Specialized in vehicle registration (REGO) services, assisting customers with registration processes, renewals, and inquiries, ensuring compliance with relevant regulations.
- - Provided technical support as the first point of contact for staff, resolving a variety of issues promptly and effectively.
- - Delivered high-quality customer service, consistently meeting performance targets and contributing to improved customer satisfaction.
IT Support Specialist - Helpdesk Technician
Nimartography
01.2018 - 01.2022
- Delivered technical support for network, hardware, and software issues, resolving Windows and Internet Explorer issues efficiently
- Set up, tested, and configured networks, desktops, laptops, and printers, ensuring optimal functionality
- Managed digital image databases and provided support for website maintenance, contributing to seamless operations.
- Delivered onsite technical support for 15employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
International Travel Consultant
Delta Sepehr Nilgoon
01.2016 - 01.2018
- Managed tour bookings, including hotels, flights, and other travel arrangements, ensuring seamless experiences for clients.
- Demonstrated proficiency in receipt management, accurately calculating costs and processing payments for travel services.
- Provided expert advice to clients on travel destinations, accommodations, and activities, resulting in enhanced customer satisfaction and repeat business.
- Offered technical support and troubleshooting for software and hardware issues, ensuring smooth operations of reservation systems and office equipment.
- Conducted over-the-counter sales transactions, handling cash and card payments with precision and efficiency.
- Utilized strong bank reconciliation skills to maintain accurate financial records and ensure compliance with accounting standards.
- Built strong relationships with clients through exceptional communication and personalized service.
IT Support Specialist
Keshtan
01.2011 - 01.2016
- Provided functional and technical support, diagnosing and troubleshooting hardware and software problems efficiently
- Managed office administration duties, coordinating appointments, managing calendars, and ordering supplies
- Developed and maintained company websites, utilizing various technologies to enhance online functionality and user experience.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Delivered onsite technical support for 30 employees.
Education
DIPLOMA OF INFORMATION TECHNOLOGY - WEB DEVELOPMENT -
TAFE NSW Sydney
Sydney05.2024
Bachelor of Music -
Soore University
Tehran01.1999
Skills
- M365 Administration
- Desktop Hardware/Software Support
- IT Service Desk Management
- Customer Support
- Adobe Creative Suite (Photoshop, Premiere, Lightroom)
- Teamwork
- Problem Solving
- Effective problem solving
- Customer Service
- Team player mentality
- Payment Processing
- Pricing strategy
Websites
Accomplishments
Demonstrated ability to provide administrative services and support to operational teams, enhancing efficiency and productivity within the Directorate.
Additional Information
Passionate about community engagement and fostering inclusivity.
Personal Information
Title: Support Officer
Timeline
Customer Concierge Operator
Service NSW
07.2022 - Current
IT Support Specialist - Helpdesk Technician
Nimartography
01.2018 - 01.2022
International Travel Consultant
Delta Sepehr Nilgoon
01.2016 - 01.2018
IT Support Specialist
Keshtan
01.2011 - 01.2016
DIPLOMA OF INFORMATION TECHNOLOGY - WEB DEVELOPMENT -
TAFE NSW Sydney
Bachelor of Music -
Soore University
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