Farzad Zolfi
Sedaghat Law Firm
Southbank,VIC
15
years of professional experience
1
Certification
Doctor of Dental Medicine (DMD) graduate with hands-on experience as a dental assistant and extensive clinical training across multiple dental specialties. Skilled in chairside assistance, infection control, patient care, and clinical documentation, with a strong focus on patient comfort and workflow efficiency. Brings a unique combination of clinical knowledge and practical assisting experience, aiming to contribute to a high-quality dental practice while continuing professional growth within the dental field.
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Knowledgeable [Desired Position] with solid background in customer service. Proven ability to resolve complex customer issues and enhance client satisfaction. Demonstrated effective communication and problem-solving skills.
Skills
Client intake processes
CRM software
Complaint resolution
Customer service
Time management
Organizational skills
Problem-solving
Critical thinking
Adaptability
Team collaboration
Active listening
Legal terminology
Work History
Customer Specialist
2 Years 5 Months- Sedaghat Law Firm is a U.S.-based legal practice serving a high volume of clients, operating in a fast-paced, compliance-driven environment. The firm relies on structured client intake systems, consistent follow-up, and accurate documentation to support legal teams and drive client acquisition.
- Managed end-to-end client intake processes, serving as a primary point of contact for potential and existing clients
- Implemented structured follow-up systems to ensure timely client responses, enhancing conversion of inquiries into active cases
- Maintained and updated client records, notes, and documentation within CRM and internal systems
- Supported the marketing team by identifying trends in client inquiries and providing structured data on lead sources, client needs, and engagement outcomes
- Enhanced client conversion rates through improved follow-up consistency and response tracking
- Helped streamline intake workflows, reducing delays between first contact and legal consultation
- Assisted with scheduling consultations, calendar coordination, and internal communication using Slack and Google Workspace
- Streamlined intake workflows to reduce delays between first contact and legal consultation
- Managed client communications to ensure timely resolution of inquiries and concerns.
- Developed and maintained comprehensive knowledge of legal procedures and case management systems.
Dental Assistant
2 Months- White House Dental Clinic is a private dental practice in Manila providing general and restorative dental services to a diverse patient population. The clinic operates in a fast-paced clinical environment with a strong emphasis on patient care, infection control, and efficient chairside workflow.
- Assisted dentists with diverse procedures, enhancing patient outcomes through effective chairside support
- Assisted with dental impressions, suctioning, and instrument transfer during procedures
- Prepared treatment rooms and ensured all instruments and materials were ready prior to procedures
- Maintained strict aseptic techniques and adhered to sterilization and infection control protocols
- Ensured patient comfort throughout treatment, effectively managing pain and anxiety to improve overall experience
- Organized and updated patient records to ensure accurate information management. and assisted with clinical documentation to support efficient workflow
- Maintained high standards of infection control, supporting patient safety and compliance with clinic protocols
- Streamlined chairside operations by anticipating clinician needs, resulting in improved procedural efficiency
- Assisted with patient examinations and procedures to ensure comfort and efficiency.
- Maintained accurate patient records using dental practice management software.
Dental Internship
2 Years 5 Months- East Avenue Medical Center is a large tertiary government hospital in Manila, providing multidisciplinary medical and dental services. The dental department handles complex cases across multiple specialties in a high-volume clinical setting.
- Assisted chairside across dental specialties, enhancing patient care in endodontics, oral surgery, periodontics, prosthodontics, pediatrics, and restorative dentistry
- Assisted in procedures such as root canal treatments, extractions, restorations, periodontal therapy, and prosthetic rehabilitation
- Supported patient assessment and treatment planning, ensuring accurate clinical documentation and continuity of care
- Completed over 800 hours of supervised clinical dentistry across all major dental disciplines
- Cultivated chairside efficiency and adaptability, contributing to effective patient management in a high-pressure hospital environment
- Gained broad exposure to complex dental cases, strengthening clinical judgment and assisting skills
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Office Manager
3 Years- Streamlined office operations, enhancing workflow efficiency across administrative functions.
- Managed calendars and schedules for multiple attorneys, optimizing time management and productivity.
- Coordinated client communication, ensuring timely responses and satisfaction with legal services.
- Developed and implemented filing systems, improving document retrieval speed and organization.
- Trained new staff on office procedures, fostering a collaborative team environment and consistency in practices.
- Oversaw office budget expenditures, identifying cost-saving opportunities while maintaining service quality.
- Led initiatives to upgrade office technology, resulting in improved operational effectiveness and data management.
- Conducted regular audits of administrative processes, ensuring compliance with legal standards and firm policies.
Real Estate Agent
2 Years- Negotiated favorable terms for property sales, enhancing client satisfaction and closing rates.
- Developed comprehensive marketing strategies to promote listings across multiple platforms.
- Conducted market analysis to determine competitive pricing and investment opportunities for clients.
- Built and maintained strong relationships with clients, ensuring repeat business and referrals.
- Mentored junior agents on negotiation techniques, enhancing overall team performance and success rates.
- Streamlined transaction processes, reducing time from listing to closing significantly.
Education
Associate in Arts - Pre-Dentistry
D.M.D. - Doctor of Dental Medicine
Certification
2021 – Infection Control & Aseptic Techniques Training, Centro Escolar University, 2021 – Dental Radiography Fundamentals (Theory & Clinical Exposure), Centro Escolar University, 2023 – Clinical Dentistry Training, Centro Escolar University (Manila, Philippines), 2023 – Dental Internship Program, East Avenue Medical Center (Manila, Philippines), 2023 – Patient Communication & Anxiety Management in Clinical Settings, Centro Escolar University, 2024 – Professional Client Intake & Documentation Systems, Sedaghat Law Firm (Remote, USA), 2025 – Working With Children Check (VIC), Health Services category
Interests
Health and wellbeing
with a strong interest in preventive care
Continuous learning in clinical and patient-care settings
Staying active to maintain energy and focus at work
Working in collaborative
supportive team environments
Exploring new technologies that improve service quality
Personal Information
- Title: DMD
- Availability: Open to relocate
Timeline
Customer Specialist
Sedaghat Law Firm
11.2023 - 04.2026Read More
Dental Assistant
White House Dental Clinic
08.2023 - 10.2023Read More
Dental Internship
East Avenue Medical Center
01.2021 - 06.2023Read More
Office Manager
Sabt Mandegar Law Firm
06.2013 - 06.2016Read More
Real Estate Agent
Baran Real Estate
06.2011 - 06.2013Read More
Centro Escolar University
Associate in Arts from Pre-Dentistry
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Centro Escolar University
D.M.D. from Doctor of Dental Medicine
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