Summary
Overview
Work History
Education
Skills
Timeline
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Aida Chew

Ferndale,WA

Summary

Experienced Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Recently moved to Perth.

Overview

6
6
years of professional experience

Work History

Operations Manager

Singapore Absolute You SG
01.2021 - 08.2023
  • Facilities and Office Management(leases, maintenance, security protocols)
  • Acted as the primary point of contact for internal and external stakeholders, effectively screening and prioritizing phone calls, emails, and other forms of communication
  • Managed travel arrangements for executives, including booking flights, accommodations, and transportation, while ensuring cost efficiency and adhering to travel policies
  • Prepared and proofread various documents, including correspondence, reports, presentations, and meeting agendas, ensuring accuracy and professionalism
  • Assisted in project management by tracking project timelines, delegating tasks, and following up on action items, resulting in successful project completion
  • Maintained confidentiality and exercised discretion in handling sensitive and confidential information, ensuring the highest level of trust and integrity
  • Coordinated and executed company events and conferences, including venue selection, catering arrangements, and logistics management, resulting in successful and well-organized events
  • Budgeting and Resource management(office supplies, staffing, equipment)
  • Developed employee recognition program increasing satisfaction and morale by 95%
  • Implemented employee performance tracking system improving overall productivity
  • Managed benefits, handled conflicts, and ensured adherence to company policies
  • Managed operations for 4 studios and supervised a team of 40 staff
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Senior Admin and Operations Executive

Singapore Marriott Vacation Club
12.2017 - 12.2021
  • Developed and maintained relationships with hotel guests to increase loyalty
  • Coordinated complex travel arrangements and ensured a professional atmosphere,
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
  • Established clear management goals and devised systems to track results for effective decision making.
  • Managed and maintained filing systems, databases, and records, ensuring easy access and efficient information retrieval
  • Demonstrated strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
  • Adapted to changing priorities and proactively anticipated needs to ensure the smooth operation of the executive's office
  • Trained and coached new customer service representatives
  • Analyzed customer feedback surveys to improve experience
  • Ensured compliance with company regulations
  • Familiar with ORACLE, CRM, TSW, CyberSource, and OTM
  • Screened and prioritized phone calls, emails, and other correspondence, ensuring timely and effective communication.

Education

Bachelor of Arts - Work and Employment Relations

University of Western Australia
Perth, WA
02.2017

Skills

  • Organization
  • Time Management
  • Communication
  • Interpersonal Skills
  • Problem Solving
  • Staff Training
  • Project Management
  • Staff Management
  • Operation Monitoring
  • Planning and Implementation
  • Employee Motivation
  • Decision Making

Timeline

Operations Manager

Singapore Absolute You SG
01.2021 - 08.2023

Senior Admin and Operations Executive

Singapore Marriott Vacation Club
12.2017 - 12.2021

Bachelor of Arts - Work and Employment Relations

University of Western Australia

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Aida Chew