Fatema Abdurreda
Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Staffing Administrator
Optus Stadium
2024.02 - Current
- Created job postings, identified potential candidates through various recruiting sources, and conducted initial phone screenings.
- Coordinated interviews with hiring managers to assess candidate qualifications.
- Facilitated onboarding processes for new hires including background checks and paperwork completion.
Customer Service Duty Manager
Optus Stadium
2018.11 - Current
- Supervised over 30 event staff to ensure tasks were completed on time and efficiently.
- Collaborated with other departments to ensure efficient workflow processes.
- Cordination of event logistics including setup and teardown, ticketing, staffing, crowd control, security.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Ensured safety protocols were followed during the event.
- Resolved any issues that arose in a timely manner throughout the event process.
- Conducted post-event evaluations to assess customer satisfaction levels.
Event Supervisor
HBF Park
2021.11 - 2023.12
- Assisted with the coordination of event logistics including setup and teardown, ticketing, staffing, crowd control, security.
- Supervised event staff and volunteers to ensure tasks were completed on time and efficiently.
- Communicated regularly with clients regarding their needs prior to the event date.
- Conducted post-event evaluations to assess customer satisfaction levels.
Customer Service Officer- APS3
Services Australia
2020.03 - 2023.09
- Provided customer service in a courteous and professional manner.
- Processed payments from customers using point of sale systems.
- Handled escalated customer complaints and disputes in a professional manner.
- Provided general administrative support including filing documents, scheduling appointments.
- Ensured compliance with applicable laws and regulations related to customer service activities.
Receptionist
Optus Stadium
2019.01 - 2021.02
- Greeted visitors and provided them with assistance.
- Answered incoming calls and E-Mails, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
Membership Coordinator
Cricket Association (WACA)
2019.03 - 2019.10
- Managed the maintenance of member records, including contact information updates.
- Conducted regular outreach to members to ensure their satisfaction with membership benefits.
- Assisted with the development of promotional materials for membership campaigns.
- Maintained accurate records of all membership transactions using CRM software.
Student Mentor
UniReady Enabling Program, Curtin University
Education
Bachelor of Health Sciences/ Public Health -
Curtin University
Skills
- Work effectively in a team or individually
- Demonstrate strong leadership capabilities
- High academic achievement with excellent attention to detail
- Ability to quickly analyze a problem and develop an effective outcome
- Ability to proficiently use computer programs such as Microsoft Office and government-based programs
Awards
- Employee of the Year- CEO Award 2022
- Employee of the month at Optus Stadium in March 2019 and
- Employee of the month Services Australia in July 2020
References
- Aaron Wood, Supervisor, Services Australia, 0419 909 545
- Bella Awad, Supervisor, 0412 303 727
Accomplishments
- Employee of the year - CEO Award 2022 - Optus Stadium
Timeline
Staffing Administrator
Optus Stadium
2024.02 - Current
Event Supervisor
HBF Park
2021.11 - 2023.12
Customer Service Officer- APS3
Services Australia
2020.03 - 2023.09
Membership Coordinator
Cricket Association (WACA)
2019.03 - 2019.10
Receptionist
Optus Stadium
2019.01 - 2021.02
Customer Service Duty Manager
Optus Stadium
2018.11 - Current
Student Mentor
UniReady Enabling Program, Curtin University
Bachelor of Health Sciences/ Public Health -
Curtin University
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