Fatema Akter
Next3PL
Minto,Australia
13
years of professional experience
Detail-oriented Administrative Professional with experience in logistics, customer service, and office administration. Currently working at Next3PL, managing Midwich customer admin operations including invoicing, delivery coordination, and reporting. Strong communication and organisational skills, and the ability to work in fast-paced environments.
Work History
Administrative Assistant (Midwich Account)
2 Years 5 Months- Manage Midwich admin portal and daily operations
- Create invoices and update delivery details
- Coordinate with warehouse and logistics teams
- Maintain records and perform data entry
- Handle customer queries and reporting
- Managed communication between departments to ensure workflow and project alignment.
- Manage accurate record-keeping with diligent data entry and database management for vital company information. the
- Manage the accurate record-keeping with diligent data entry and database management for vital company information.
Social Media Marketing Consultant
2 Years- Developed social media marketing strategies to enhance brand visibility and engagement.
- Analysed market trends and audience insights to optimise content effectiveness across platforms.
- Sent cohesive messaging.
- Returned messages within [Number] hours to resolve issues.
- Generated leads for sales teams through targeted advertising and strategic partnerships on social platforms.
- Helping to create marketplace in social media.
- mentoring, guiding how to build their own platform.
- Mentoring and guiding how to build their own platform and advertise the benefit.
- Mentoring and guiding on how to build their own platform. form.
Pick Packer
4 Months- Picking and packing orders accurately
- Supporting warehouse operations and dispatch
- Coordinated inventory checks to ensure stock accuracy and availability.
- Trained new team members on safety protocols and efficient packing techniques.
- Collaborated with cross-functional teams to resolve inventory discrepancies.
Childcare Assistant Teacher
3 Months- Supported daily classroom activities to foster engaging learning environments.
- Assisted in developing and implementing age-appropriate lesson plans.
- Monitored children's progress and provided feedback to lead teachers.
- Collaborated with educators to create inclusive classroom settings.
- Organized educational materials and maintained a clean learning space.
- Mentored new assistants, enhancing team efficiency and service quality.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
Customer Service Representative
1 Year 1 Month- Customer service and cash handling
- Maintaining store operations
- Processed transactions accurately, ensuring the seamless operation of point-of-sale systems.
- Processed transactions accurately, ensuring the operation of point-of-sale systems.
- Managed inventory levels, reducing stock discrepancies through regular audits.
- Handled customer complaints with professionalism, restoring trust and confidence in services offered.
Customer Service Supervisor
3 Months- Supervised customer service team, ensuring high standards of service delivery and satisfaction.
- Developed training programs to enhance staff skills and improve service efficiency.
- Resolved complex customer inquiries, fostering positive relationships and loyalty.
- Supervised a customer service team, ensuring high standards of service delivery and satisfaction.
Production Assistant
1 Year 9 Months- Food production and quality control
- Operate food processing machine
- Quality control,
- Operate food processing machines
- Cleaning the prep area
- Clean the prep area and machines
CSA Customer Service Attendant
1 Year 6 Months- Customer service and sales support
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Machine Operator & Food Associate
4 Years- Machine operation and food processing
- Operated and maintained production machinery to ensure optimal performance.
- Monitored production processes, identifying and resolving issues.
- Collaborated with team members to meet daily production targets and maintain quality standards.
- Trained new operators on equipment usage, safety protocols, and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Monitored production processes, identifying and resolving issues to minimise downtime.nd operational guidelines.
Teacher
2 Years- Teaching and student support
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Education
Master of Professional Accounting
Ongoing
Bachelor of Business Studies
Certificate III in Early Childhood Educatin An Car - Childcare
NDISWC - NDISWC Worker Check
Skills
Forklift and high-reach driving permission
First Aid certificate
Certificate in AHA hospitality hygiene
Retail leadership management certificate
I am alert food safety certificate
Administration & Data Entry
Invoicing & Reporting
Customer Service
Microsoft Office
Teamwork & Communication
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
File organization
Microsoft outlook
Customer and client relations
Computer proficiency
Filing
Customer relations
Dedicated team player
Recordkeeping
Verbal communication
Data organization
Professional and mature
Calendar management
Invoice processing
Documentation and reporting
Relationship building
Mail handling
Meticulous attention to detail
Prioritization
Tech-Savvy
Confidential document control
Internet research
Mail management
Business administration
Bookkeeping
Purchase orders organization
Writing reports
Quality assurance
Letter preparation
Mail distribution
Research
Team bonding
Office equipment maintenance
Inventory systems
Languages
English
Bengali
Hindi
Timeline
Pick Packer
Next3PL
09.2024 - 01.2025Read More
Childcare Assistant Teacher
Georges Hall Learning Centre
07.2024 - 10.2024Read More
Social Media Marketing Consultant
Enagic
01.2024 - 01.2026Read More
Administrative Assistant (Midwich Account)
Next3PL
01.2024 - CurrentRead More
Customer Service Representative
Coles Express
11.2022 - 12.2023Read More
Customer Service Supervisor
Hi Ho Gas
07.2022 - 10.2022Read More
Production Assistant
ISG Fresh
10.2020 - 07.2022Read More
CSA Customer Service Attendant
Caltex Starmart (Ampol)
08.2018 - 02.2020Read More
Machine Operator & Food Associate
Kitchen Food Company
01.2016 - 01.2020Read More
Teacher
Mirpur International Tutorial
01.2013 - 01.2015Read More
Wentworth Institute
Master of Professional Accounting
Read More
Mirpur University College
Bachelor of Business Studies
Read More
Harvard Management Institute Pty Ltd
Certificate III in Early Childhood Educatin An Car from Childcare
Read More
Service NSW
NDISWC from NDISWC Worker Check
Read More