Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Fatema Jelic

Melbourne,VIC

Summary

Dynamic professional with a strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal skills enhance collaboration and drive team success. Eager to embrace new challenges and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist

Berwick Dental Studio
Melbourne, VIC
01.2023 - 03.2024
  • Scheduled appointments and maintained calendar for office staff.
  • Assisted with administrative tasks, including data entry and filing documents accurately.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Bookkeeper

Mihailo Jelic Tiling Pty Ltd
Melbourne, VIC
05.2012 - 02.2024
  • Maintained accurate financial records using accounting software and spreadsheets.
  • Reconciled bank statements to ensure financial accuracy and integrity.
  • Managed accounts payable and receivable to support daily operations.
  • Supported tax preparation by organizing financial documents and reports.
  • Conducted monthly bank reconciliations.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Analyzed financial transactions, assigning to specific accounts.
  • Prepared financial statements, including balance sheets and income statements, for review by management.

Dental Office Manager

Moorabbin Dental Group
Melbourne, VIC
01.2013 - 10.2016
  • Managed daily operations of the dental office and staff scheduling.
  • Coordinated patient appointments and maintained accurate records.
  • Oversaw inventory management for dental supplies and equipment.
  • Trained new staff on office procedures and patient interaction protocols.
  • Handled patient inquiries and resolved concerns with professionalism.
  • Ensured compliance with health regulations and safety standards.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Oversaw ordering process from vendors to ensure that products were delivered on time.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Masters of Public Health - Research

Monash University
St Kilda, VIC
12-2025

Bachelor of Science - Physiology

Monash University
Clayton, VIC
07-2017

Skills

  • Research methods
  • Data analysis
  • Public health principles
  • Financial management
  • Customer service
  • Office administration
  • Time management
  • Data entry
  • Recordkeeping and bookkeeping
  • File management
  • Documentation and reporting
  • Verbal and written communication
  • Expense reporting

Languages

English
Professional
Persian
Professional

Certification

  • Bachelor of Science Certificate
  • Masters of Public Health (Research)

References

References available upon request.

Timeline

Receptionist

Berwick Dental Studio
01.2023 - 03.2024

Dental Office Manager

Moorabbin Dental Group
01.2013 - 10.2016

Bookkeeper

Mihailo Jelic Tiling Pty Ltd
05.2012 - 02.2024

Masters of Public Health - Research

Monash University

Bachelor of Science - Physiology

Monash University

Similar Profiles

CREATE PROFILE
Fatema Jelic