Fatemeh Azizi

• Managed prescription processing including dispensing S3 and S4 medications with accuracy and adherence to pharmacy protocols
• Assisted pharmacists with prescription intake and dispensing workflows to ensure efficient service delivery
• Followed strict First-In-First-Out (FIFO) stock rotation procedures to minimize expired product lines and maintain inventory quality
• Restocked shelves, handled stock intake, and prepared the store for promotional catalogues and seasonal campaigns
• Operated POS systems, processed transactions and refunds according to store policy
• Provided expert advice on OTC medications, cosmetics, vitamins, and skincare products to enhance customer satisfaction
• Maintained compliance with all pharmacy standards and safety regulations including QCPP
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Supported the overall store presentation by organizing product displays and maintaining cleanliness

• Helped pharmacy staff prepare medications and fill orders.
• Maintained pharmacy counter and related areas in clean, neat and organized fashion.
• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
• Opened incoming supplies and stocked in correct locations.
• Delivered quality care to customers through close collaboration with pharmacist.
• Answered customer questions about prescribed and OTC medications.
• Restocked shelves and prepared expired drugs for return.
• Prepared medication labels with item name and quantity.
• Performed filing, copying, faxing and other clerical tasks.
• Entered current customer, payment and inventory information into system to keep data accurate.
• Trained new pharmacy staff in procedures and customer service standards.
• Verified prescriptions by contacting physicians' offices and receiving approval.
• Flagged potential side effects and allergies to prescribed medications for patients.
• Followed strict confidentiality protocols to protect customers'

private medical information.

• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Successfully dispensed NDSS product through the website.

• Developed positive customer relationships through friendly greeting and excellent service.
• Addressed customer needs, responding to specific requests.
• Worked hard to learn required tasks quickly to maximize performance.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Built and maintained working relationships with peers and upper management.
• Looked for ways to go above and beyond job requirements.
• Trained new team members using approved training materials and information.
• Upheld high standards of productivity and quality in operations.