Fatemeh (Fifi) Jafari
Hope Valley
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 3 years. Equipped to handle fast-paced office operations with continuous flow of patients and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Heart and Vascular
01.2024 - Current
- Scheduling appointments and keeping appointments on time
- Helping patients to complete necessary documentation
- Answering calls and responding to enquiries
- Arranging internal meetings with key members of staff
- Greeting patients and visitors.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Pizza Maker
Payneham Pizza Bar
06.2023 - 12.2023
- Prepare and cook pizzas according to specific recipes and customer preferences
- Ensure the quality and freshness of ingredients, maintaining high food safety standards
- Maintain a clean and sanitary work area, adhering to health and safety regulations
- Generate engaging content for various platforms, including social media and emails
- Demonstrate strong financial management skills by accurately balancing tills
- Possess knowledge of payroll processes and systems.
Dental Assistant and Receptionist
Moha Clinic
03.2021 - 05.2023
- Assist the dentist in various dental procedures, including fillings, extractions, and root canals
- Take and develop dental x-rays, ensuring accurate and high-quality images
- Educate patients on proper oral hygiene techniques and post-treatment care instructions
- Manage medical histories and schedule appointments
- Oversee patient check-in and check-out processes, including verifying insurance information
- Collaborate with the dental team to ensure a smooth workflow and exceptional patient care
- Assist in managing daily office operations, including answering phones, scheduling appointments, and maintaining files and records
- Prepare and edit reports
- Handle administrative tasks, such as filing, data entry, and maintaining office supplies
- Manage incoming and outgoing emails
- Accurately complete finance documentation and process settlements.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sales Associate
Adidas Store
02.2019 - 03.2021
- Demonstrate exceptional customer service skills, ensuring customer satisfaction and repeat business
- Assist customers with product selection, answer inquiries, and provide recommendations
- Maintain a clean and organized store environment, ensuring proper merchandise display
- Handle cash transactions accurately and efficiently.
Waitress
Sit and Go Cafe
04.2018 - 02.2019
- Provide excellent customer service by taking orders, serving food, and addressing customer needs
- Maintain a clean and organized dining area, ensuring a pleasant atmosphere for customers
- Handle cash transactions accurately and efficiently
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
Education
Bachelor of Sport Science -
Tehran University
Certificate IV - Fitness Training
TAFE SA
Adelaide, SA07.2024
Certificate III - Fitness Training
TAFE SA
Adelaide, SA10.2023
Skills
- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to work effectively in a fast-paced environment
- Proficient in cash handling and point-of-sale systems
- Adaptability and flexibility to handle changing priorities and deadlines
- Strong problem-solving and decision-making abilities
- Team player with a positive attitude and strong work ethic
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Cash handling, business machines, POS machine, scanner, and printer
- Fluent in spoken English and Persian
- Telephone Etiquette
- Emotional intelligence
- Front Desk Operations
- Medical Terminology
Timeline
Medical Receptionist
Heart and Vascular
01.2024 - Current
Pizza Maker
Payneham Pizza Bar
06.2023 - 12.2023
Dental Assistant and Receptionist
Moha Clinic
03.2021 - 05.2023
Sales Associate
Adidas Store
02.2019 - 03.2021
Waitress
Sit and Go Cafe
04.2018 - 02.2019
Bachelor of Sport Science -
Tehran University
Certificate IV - Fitness Training
TAFE SA
Certificate III - Fitness Training
TAFE SA
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