Summary
Overview
Work History
Education
Skills
Languages
avaiability
Timeline
Generic

Fathima Hussain Nawmi

LIGHTSVIEW,SA

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Ventia. I excel in high-pressure environments and am adept at resolving conflicts and enhancing guest experiences. Proficient in cash handling and fostering team collaboration, I consistently drive loyalty and repeat business through exceptional service.

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Overview

1
1
year of professional experience

Work History

Front of House Employee

Ventia
09.2024 - 03.2025
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Established welcoming atmosphere by greeting each guest warmly.

Customer Service Representative

Vatan Supermarket
06.2024 - 02.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Ruffle Churchill Center
05.2024 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds following store policy.

Education

Bachelor of Science - Information Technology

University of Adelaide
Adelaide, SA
12-2026

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Cash handling proficiency
  • Professional appearance
  • Phone etiquette
  • Multitasking and organization

Languages

English
Full Professional

avaiability

Available 24/7 on Monday, Wednesday, Thursday, Friday, Saturday & Sunday. Can do night shifts as well.

Timeline

Front of House Employee

Ventia
09.2024 - 03.2025

Customer Service Representative

Vatan Supermarket
06.2024 - 02.2025

Sales Associate

Ruffle Churchill Center
05.2024 - 02.2025

Bachelor of Science - Information Technology

University of Adelaide
Fathima Hussain Nawmi