Fathima Hussain Nawmi
LIGHTSVIEW,SA
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Ventia. I excel in high-pressure environments and am adept at resolving conflicts and enhancing guest experiences. Proficient in cash handling and fostering team collaboration, I consistently drive loyalty and repeat business through exceptional service.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Ventia
09.2024 - 03.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
Customer Service Representative
Vatan Supermarket
06.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Ruffle Churchill Center
05.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds following store policy.
Education
Bachelor of Science - Information Technology
University of Adelaide
Adelaide, SA12-2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Cash handling proficiency
- Professional appearance
- Phone etiquette
- Multitasking and organization
Languages
English
Full Professional
avaiability
Available 24/7 on Monday, Wednesday, Thursday, Friday, Saturday & Sunday. Can do night shifts as well.
Timeline
Front of House Employee
Ventia
09.2024 - 03.2025
Customer Service Representative
Vatan Supermarket
06.2024 - 02.2025
Sales Associate
Ruffle Churchill Center
05.2024 - 02.2025
Bachelor of Science - Information Technology
University of Adelaide
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