Fathima Mubashshira Abdul Lathief
Cranbourne,VIC
Summary
I am a self-motivated team player with strong communication and people skills, possessing nearly one year of general work experience. Major strengths include analytical skills, customer service skills, and ability to learn new subject matter and processes with ease. I am Interested in securing a position in an organization that provides an opportunity to enhance skills, leadership development and self-improvement.
Retail operations professional with extensive experience in streamlining store processes and driving team performance. Proven track record of fostering collaboration and meeting operational goals. Skilled in inventory management and customer service excellence, adaptable to dynamic retail environments.
Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
HM Craetions and Solutions Ltd
08.2019 - 10.2023
- Communication & Front-Desk Support
- Managing incoming calls, emails, and general enquiries
- Greeting visitors and coordinating meeting room bookings
- Handling internal communication and distributing information
- Document & Records Management
- Creating, formatting, and maintaining documents, spreadsheets, and reports
- Filing (digital and physical), archiving, and ensuring document accuracy
- Managing confidential information with discretion
- Scheduling & Coordination
- Organising calendars, meetings, and appointments
- Coordinating staff travel, events, and training sessions
- Preparing meeting agendas and minutes
- Operational & Administrative Support
- Ordering office supplies and managing inventory
- Maintaining office equipment and liaising with suppliers
- Supporting onboarding of new staff (access, forms, induction packs)
- Finance & Accounts Support
- Processing invoices, purchase orders, and expense claims
- Assisting with AP/AR tasks and basic reconciliations
- Supporting payroll preparation and timesheet collection
- Reporting & Data Entry
- Updating databases, registers, and CRM systems
- Preparing weekly/monthly administrative reports
- Ensuring data accuracy and compliance with policies
- Stakeholder & Team Support
- Coordinating with internal teams and external partners
- Supporting managers with administrative tasks and project coordination
- Maintaining a positive, organised, and efficient office environment
- This is where your experience shines.
- Oversaw daily operations, ensuring efficient workflow and high-quality service standards.
- Developed and implemented training programs for new staff to enhance performance.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Secured daily cash by verifying totals and making nightly deposits.
Office Assistant
Nova Food Franchise Ltd
09.2017 - 01.2019
- Managed office supply inventory to ensure availability and efficiency.
- Coordinated scheduling and appointments for management and staff.
- Assisted in the preparation of reports and presentations for team meetings.
- Implemented filing system improvements to enhance document retrieval speed.
- Streamlined communication processes among departments to improve collaboration.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Receptionist
Promo Teas
10.2010 - 09.2011
- Handling Customer inquiries and telephone inquires, Transferring calls to departments, handling petty cash register, cleaning, taking stock reports, good relationships with co workers, ensuring smooth operation and maintenance of high standards. Coordinate with various companies and report to management of all updates.
Education
National Dip. - Business
Royal Business College
Auckland04.2013
Dip. - Graphic Designing
Singapore informatics
Sri Lanka01.2008
Skills
- Graphic Designing skills
- Prepared Management reports and helped and participated in several surveys carried out by Deakin University and currently working on a survey
- Gained knowledge in taxation and corporations law through studying specialist accounting units
- Team work skills
- Met group objectives for Assignments as part of university course through negotiation & cooperation
- Took on responsibilities and working as a team in a Survey which is being carried out by Deakin University, Burwood
- Ability to perform tasks with minimum supervision
- Communication skills
- Wrote assignments and case study reports during my studies CIMA and Undergraduate studies in the university
- Participated in inter school quiz competitions representing the school
- Developed strong written and oral skills
- Creative and detail oriented
- Excellent interpersonal skills
- Organisational skills
- Prioritised and organized tasks to successfully manage several commitments including university studies, family commitments & Community activities
- Strong time management
- IT skills
- Knowledge of Win98, WordPerfect, Word, Excel, and Access
- Health and safety
- Employee training
- Store maintenance
- Promotions management
- Store layout design
- Point of sale systems
- Friendly and positive
- Team leadership
- Sales strategies
- Partnership building
- Process improvements
- Relationship building and management
- Team leadership and coaching
- Customer service
- Problem-solving
- Multitasking and organization
- Store merchandising
- Team motivation
- Verbal and written communication
- Customer service management
- Store operations
- Strategic thinker
- Retail inventory management
- Training and mentoring
- Customer relations
- Team building and leadership
- Goals and performance
- Team building
- Cash management
- Flexible schedule
- Leadership development
- Store opening and closing
- Customer response
- Outstanding communication skills
- Accurate money handling
- Operations management
- Team development
- Staff management
- Documentation and reporting
- Retail merchandise quality standards
- Inventory control
- Staff supervision
- Accurate cash handling
Accomplishments
- Supervised team of 4staff members.
Extracurricular activities
President of School Islamic Society. Gen. Secretary of School Interact Club. Active Committee member of School English Society and Res Cross Society
Certification
- International English Language Testing System (IELTS)
- Overall band score 7.0 (2011)
Languages
English
Professional Working
Tamil
Professional Working
Interests
- Team Sports
- Gym Workouts
- Enjoy participating in netball for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Store Manager of Operations
HM Craetions and Solutions Ltd
08.2019 - 10.2023
Office Assistant
Nova Food Franchise Ltd
09.2017 - 01.2019
Receptionist
Promo Teas
10.2010 - 09.2011
Dip. - Graphic Designing
Singapore informatics
National Dip. - Business
Royal Business College