FATHIMA RUSHDA HASSAN
Summary
Dedicated and experienced customer service professional with over 9 years of experience. Demonstrates strong communication skills, flexibility, and a commitment to providing outstanding customer support. Adept at handling diverse customer needs and resolving issues efficiently. Passionate about enhancing customer experiences and building lasting relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Adyar Ananda Bhavan (A2B)
Perth, WA
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Beauty Advisor
Qatar Duty Free
Doha, Qatar
06.2018 - 08.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- participated in international training sessions and attended launch .
Sales Officer
Prime Group
Colombo, Sri Lanka
03.2016 - 05.2018
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Real Estate.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
Customer Service Associate
Firstsource Solutions
Colombo, Sri Lanka
10.2014 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Coordinator to CEO
Global Mass Marketing
Colombo, Sri Lanka
10.2011 - 02.2014
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Education
No Degree - Diploma of Hospitality Management
Contempo College
Perth, WA10.2025
BBA - Business Administration
Cambridge College of Business And Management
Colombo, Sri Lanka06.2023
Skills
- Communication
- Cultural adjustment
- Flexibility
- Customer Service
- Adaptability
- Active listening
- Leadership
- Language Skills
Certification
Food Handler Training Program - Environmental Health Australia
FoodSafe - March 2024
ASCIA anaphylaxis e-training WA 7 - May 2024
Traveling
I have traveled to Europe and Middle Eastern countries for overseas training programs conducted by Qatar Duty Free. Additionally, I have traveled to many European and Asian countries for holidays. I love discovering new cultures, cuisines, and histories.
Languages
Hindi
Professional Working
Tamil
Full Professional
Sinhala
Native or Bilingual
Urdu
Elementary
English
Full Professional
Timeline
Customer Service Cashier
Adyar Ananda Bhavan (A2B)
10.2023 - Current
Beauty Advisor
Qatar Duty Free
06.2018 - 08.2023
Sales Officer
Prime Group
03.2016 - 05.2018
Customer Service Associate
Firstsource Solutions
10.2014 - 03.2016
Coordinator to CEO
Global Mass Marketing
10.2011 - 02.2014
No Degree - Diploma of Hospitality Management
Contempo College
BBA - Business Administration
Cambridge College of Business And Management