Fathima Thaznim K
Hoppers Crossing,VIC
Summary
Passionate about the intersection of biological sciences and healthcare, possessing a Bachelor of Science degree in Botany and Biotechnology. Also certified as a Clinical Coder, equipped with a strong foundation in medical coding systems such as ICD-10-AM, ICD 10 CM, ACHI, and ACS. This certification also provides an in-depth understanding of medical terminology and healthcare regulations.
Previous role as an Office Administrator at Khanza Boutique involved successfully enhancing customer satisfaction and streamlining administrative processes. Expertise in database entry and time management fostered strong colleague relationships and ensured efficient information retrieval. Notably achieved significant improvements in operational efficiency and customer service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Administrator
Khanza Botique
01.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
Bachelor of Science - Botany And Biotechnology
University of Kerala
Trivandrum,India03-2020
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Laboratory safety protocols
- Laboratory techniques
- ICD-10 Proficiency
- Medical Coding Expertise
- Auditing and Quality Assurance
- Clinical Documentation
- Medical Terminology
- Data collection and organization
- Critical Thinking
- Documentation And Reporting
Accomplishments
- Achieved customer satisfaction by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of research project.
Certification
Certified Clinical Coder
- Successfully completed 250 hrs of ICD 10 CM, ICD 10 AM,ACHI and ACS training from Transorze solutions India.
- Grade A+
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Arabic
Professional Working
Tamil
Professional Working
Timeline
Office Administrator
Khanza Botique
01.2021 - 05.2023
Bachelor of Science - Botany And Biotechnology
University of Kerala
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