Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Hi, I’m

Fatiha Gheurbi 🇫🇷

Luxury Hospitality & Guest Services
Sydney,NSW
Fatiha Gheurbi 🇫🇷

Summary

Luxury Hospitality professional with extensive experience in guest relations, VIP services, airport lounges, and premium customer experiences. Having worked across Australia, Qatar, France, and the United States, I bring a multicultural approach, exceptional communication skills, and a genuine passion for delivering memorable experiences to international guests. Known for professionalism, warmth, and attention to detail in luxury hospitality environments.

Overview

12
years of professional experience

Work History

The Darling Hotel

Luxury Guest Services Representative
08.2023 - 05.2026

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Delivered exceptional customer service, resolving inquiries and complaints effectively.
  • Assisted guests with check-in and checkout processes, ensuring smooth transitions.
  • Managed reservations using property management systems to optimize occupancy rates.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to streamline operations and improve service quality.

Plaza Premium Lounge

VIP Guest Services Hostess
06.2021 - 06.2023

Job overview

  • Greeted and seated guests efficiently, ensuring optimal guest flow during peak hours.
  • Managed reservation systems to maintain accurate seating arrangements and minimize wait times.
  • Coordinated with kitchen and serving staff to enhance communication and streamline service delivery.

Qatar Airways

Flight Attendant, QATAR AIRWAYS
01.2020 - 08.2020

Job overview

  • Provide a high level of Customer Service in all customer situations
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Fée rêvée

International Cultural Exchange Program USA
01.2018 - 01.2019

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Métropole habitat

Real Estate Receptionist
09.2014 - 12.2017

Job overview

  • Managed front desk operations, ensuring seamless communication between clients and agents.
  • Coordinated appointment scheduling, optimizing time management for real estate agents.
  • Facilitated client inquiries through phone and email, providing timely and accurate information.
  • Assisted in maintaining organized filing systems for property listings and client records.

Education

Mercury
Sydney, AUSTRALIA

Certificate IV from Advanced Diploma of Leadership And Management
01.2025

Objective PN
Lyon, FRANCE

Objective (PN Aviation School) from Flight Attending Training
01.2012

SAINTE-MARIE
Saint-Étienne, FRANCE

Bachelor from Customer Service And Management
01.2010

Skills

  • Interpersonal communication
  • Customer service
  • Problem-Solving
  • Interpersonal skills
  • Teamwork
  • Conflict resolution

LANGUAGES

French: Native
English: Fluent

Timeline

Luxury Guest Services Representative

The Darling Hotel
08.2023 - 05.2026

VIP Guest Services Hostess

Plaza Premium Lounge
06.2021 - 06.2023

Flight Attendant, QATAR AIRWAYS

Qatar Airways
01.2020 - 08.2020

International Cultural Exchange Program USA

Fée rêvée
01.2018 - 01.2019

Real Estate Receptionist

Métropole habitat
09.2014 - 12.2017

Mercury

Certificate IV from Advanced Diploma of Leadership And Management

Objective PN

Objective (PN Aviation School) from Flight Attending Training

SAINTE-MARIE

Bachelor from Customer Service And Management
Fatiha Gheurbi 🇫🇷 Luxury Hospitality & Guest Services