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Hi, I’m
Fatiha Gheurbi 🇫🇷
Luxury Hospitality & Guest Services
Sydney,NSW
Summary
Luxury Hospitality professional with extensive experience in guest relations, VIP services, airport lounges, and premium customer experiences. Having worked across Australia, Qatar, France, and the United States, I bring a multicultural approach, exceptional communication skills, and a genuine passion for delivering memorable experiences to international guests. Known for professionalism, warmth, and attention to detail in luxury hospitality environments.
Overview
12
years of professional experience
Work History
The Darling Hotel
Luxury Guest Services Representative
08.2023 - 05.2026
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Assisted guests with check-in and checkout processes, ensuring smooth transitions.
- Managed reservations using property management systems to optimize occupancy rates.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline operations and improve service quality.
Plaza Premium Lounge
VIP Guest Services Hostess
06.2021 - 06.2023
Job overview
- Greeted and seated guests efficiently, ensuring optimal guest flow during peak hours.
- Managed reservation systems to maintain accurate seating arrangements and minimize wait times.
- Coordinated with kitchen and serving staff to enhance communication and streamline service delivery.
Qatar Airways
Flight Attendant, QATAR AIRWAYS
01.2020 - 08.2020
Job overview
- Provide a high level of Customer Service in all customer situations
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Fée rêvée
International Cultural Exchange Program USA
01.2018 - 01.2019
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Métropole habitat
Real Estate Receptionist
09.2014 - 12.2017
Job overview
- Managed front desk operations, ensuring seamless communication between clients and agents.
- Coordinated appointment scheduling, optimizing time management for real estate agents.
- Facilitated client inquiries through phone and email, providing timely and accurate information.
- Assisted in maintaining organized filing systems for property listings and client records.
Education
Mercury Sydney, AUSTRALIA
Certificate IV from Advanced Diploma of Leadership And Management
01.2025
Objective PNLyon, FRANCE
Objective (PN Aviation School) from Flight Attending Training
01.2012
SAINTE-MARIE Saint-Étienne, FRANCE
Bachelor from Customer Service And Management
01.2010
Skills
- Interpersonal communication
- Customer service
- Problem-Solving
- Interpersonal skills
- Teamwork
- Conflict resolution
LANGUAGES
French: Native
English: Fluent
Timeline
Luxury Guest Services Representative
The Darling Hotel
08.2023 - 05.2026
VIP Guest Services Hostess
Plaza Premium Lounge
06.2021 - 06.2023
Flight Attendant, QATAR AIRWAYS
Qatar Airways
01.2020 - 08.2020
International Cultural Exchange Program USA
Fée rêvée
01.2018 - 01.2019
Real Estate Receptionist
Métropole habitat
09.2014 - 12.2017
Mercury
Certificate IV from Advanced Diploma of Leadership And Management
Objective PN
Objective (PN Aviation School) from Flight Attending Training
SAINTE-MARIE
Bachelor from Customer Service And Management