Fatima Abdani
Melbourne,Australia
Summary
Enthusiastic and reliable individual with strong customer service, communication, and organisational skills. Experienced in handling transactions, managing enquiries, and working effectively in team environments. Seeking a Christmas Casual position to contribute to a positive customer experience during the busy holiday season.
Overview
1
1
year of professional experience
Work History
Campus Manager
Spectrum Tuition
Melbourne, Victoria
02.2024 - 12.2024
- Provided exceptional front-line customer service, managing client enquiries and ensuring a positive experience for students and parents.
- Handled appointment scheduling and managed communications, demonstrating strong organisational abilities.
- Processed payments accurately and maintained meticulous financial records.
- Promoted educational services through targeted email campaigns, highlighting sales and promotional abilities.
Skills
- Customer Service
- Sales
- Client enquiries
- Appointment scheduling
- Service promotion
- Payment processing
- Cash Handling
- POS
- Transaction records
- Visual Merchandising
- Stock management
- Presentation standards
- Communication
- Verbal communication
- Written communication
- Teamwork
- Collaboration
- Organisation
- Time Management
- Task management
- Fast-paced environment
References
Available upon request.
Volunteer Experience
- Wayfinder, Royal Melbourne Hospital, Melbourne, Victoria, 03/01/25, Present, Provides compassionate and patient customer service, assisting visitors and patients with navigation in a high-pressure, fast-paced environment.
- Community Champion, Merri-bek City Council, Melbourne, Victoria, 12/01/23, 12/31/24, Promoted community events and engaged with the public, enhancing interpersonal and communication skills and the ability to connect with diverse individuals., Worked as part of a team to encourage inclusion and participation.
- Badminton Coach, Northern Badminton Club, Melbourne, Victoria, 12/01/23, 12/31/24, Developed leadership, patience, and the ability to foster a positive and supportive team environment.
Personal Information
Citizenship: Australian Citizen
Timeline
Campus Manager
Spectrum Tuition
02.2024 - 12.2024