FATIMA ALABYTH

Passionate about delivering outstanding customer service, with a proven track record of exceeding client expectations across diverse industries. Adept at quickly identifying customer needs and providing tailored solutions that foster long-term relationships. Strong problem-solving abilities, combined with a focus on optimizing processes, ensure enhanced efficiency and satisfaction. Committed to continuous improvement and excellence in every customer interaction.

• Exceeded customer satisfaction targets and improved retention rates through exceptional service.
• Streamlined processes to boost efficiency, reducing response times and increasing productivity.
• Resolved high-volume inquiries while maintaining excellent resolution rates and satisfaction scores.
• Leveraged bilingual skills (English and Arabic) to enhance communication and resolve issues for diverse customers.
• Consistently ranked among top performers for meeting service metrics and customer relations.
• Led team projects, resulting in improved sales or service outcomes.
• Trained and mentored new staff, contributing to team growth and better onboarding processes.
• Managed cash handling with 100% accuracy and improved refund processing procedures.

• First Aid Certificate
• Work Ready Program
• Peer Support Mentoring Program
• Medication safety
• Humanitarian scholarship
• Allianz educational scholarship

• Reliability & Flexibility: Consistently available for all assigned shifts and willing to take on additional or non-preferred shifts during peak seasons to support team needs.
• Enthusiasm: Demonstrates a positive attitude and actively contributes to boosting morale and improving the work environment.
• Willingness to Learn: Committed to continuous learning and skill development to enhance performance and stay adaptable in a dynamic work setting.
• Interpersonal Skills: Skilled at building strong relationships with both customers and colleagues, fostering a collaborative and customer-focused environment.