Fatima Ali

• Facilitating courses on inclusive classrooms has significantly deepened my understanding of diversity and contributed to my professional development
• This opportunity has allowed me to learn from my fellow facilitators and implement effective practices
• The key benefits include:
• Deeper Insight into Diversity
• Enhanced Communication Skills
• Greater Responsiveness
• Practical Strategies
• Professional Networking

My experience at Myer has been both enriching and rewarding! I have developed essential skills in public interaction, customer communication, and understanding client needs. This role taught me how to manage stressful situations and effectively assess customer requirements in a fast-paced environment

My key responsibilities included:

• Responding to Inquiries
• Problem Resolution
• Providing Information
• Processing Orders and Returns
• Maintaining Records

Education Support Coordinator, Alamanda K-9 College

My role as ES Coordinator involves supervising the ES team and collaborating with the leadership team for daily allocation of staff. It gave me an opportunity to support the students as well as lead a diverse range of team in a productive and respectful manner. Some of my duties are:

• Coordinated targeted interventions, intensive support programs, and resource planning to meet diverse range of students.

• Supported student transitions, implemented EAL strategies and helped with students with complex mental health needs.

• Supervised the education support team, overseeing daily staff allocations. Replacements and mentoring of new staff.

• Fostered an inclusive and respectful environment, supporting student wellbeing and identity development.

• Maintained strong relationship with stakeholders, provided feedback and modelled reflective practices to support continuous progress.

Education Support Officer, Alamanda K-9 College

My role as an Education Support Officer involved supporting students with additional needs, may it be physical or intellectual disability. It also involves working alongside the teachers to implement effective strategies to support student's strength-based learning. My responsibilities include:

• Provided individualised support to students with social, emotional and behavioural needs.

• Designed and developed tailored resources to support student engagement and inclusion.

• Completed a wide range of administrative tasks to ensure smooth delivery of students support programs.

• Collaborated with students, staff, families and stakeholders to establish and monitor achievable learning and wellbeing goals.

• Facilitated targeted support for students with (EAL) English as an Additional Language, emphasising on academic progress and personal growth.