Fatima Alizada
Sydney,NSW
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Value Specialist
Bupa health insurance
Sydney, NSW
09.2022 - Current
- Conducted individual needs analysis for customers in the branch to recommend the most suitable products and explain their value and benefits
- Collaborated with the wider community to cultivate business and community-based relationships that promoted the Bupa brand and products, resulting in the acquisition of new members
- Assisted existing Bupa members with day-to-day transactions to enhance customer satisfaction
- Ensured customers fully understood the value of their health insurance product through effective communication and education
- Identified and addressed any concerns or unmet needs of customers by providing appropriate solutions
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for users experiencing difficulties with software applications.
Cultural Support Worker
Western Sydney Local Health District
09.2021 - 08.2022
- Provided interpretation and translation services to multicultural communities residing in the Western Sydney area.
- Facilitated effective communication between health services and multicultural communities.
- Collaborated with local organizations and community members to enhance access to information and resources, fostering positive relationships to improve the health of the local community.
- Assisted in the development of programs designed to foster cultural understanding.
- Assessed client's needs based on their cultural background and provided appropriate referrals when necessary.
- Supported clients during times of transition by providing culturally sensitive advice and resources.
Seasonal Retail Team Member
City Beach
08.2021 - 03.2022
- Manage stock, implement promotions, update prices, complete stock take, maintain records, assist customers with inquiries, complete sales and operate cash register.
- Provided excellent customer service by listening to customer needs and offering solutions.
- Maintained cleanliness of the store by organizing displays and cleaning up after customers.
- Assisted customers with product selection, payment, and returns.
- Created visual merchandising displays that showcased product features effectively.
- Contributed ideas for improving customer service standards based on feedback from shoppers.
Seasonal Retail Team Member
Kmart Australia Pty Ltd
11.2021 - 03.2022
- Manage stock, implement promotions, update prices, complete stock take, maintain records, assist customers with inquiries, complete sales and operate cash register.
- Processed online orders for pickup or delivery according to company policy.
- Stocked shelves with merchandise and ensured that items were properly priced and labeled.
- Attended regular staff meetings designed to improve efficiency within the retail space.
- Ensured safety of the store environment at all times by following safety protocols established by the organization.
- Greeted customers and provided assistance to them in the store.
- Followed all company policies related to security of cash handling procedures.
Administration Assistant (volunteer)
Settlement Services International
Ashfield, NSW
06.2021 - 07.2021
- Answered calls, forwarded telephone calls and greeted walk-in customers and other visitors and escort them to specific destinations
- Contribute to the security of the office by helping to monitor visitors' access
- Obtain or send information or documents using a computer, mail, or a fax machine
- Perform other administrative support tasks, such as keeping appointment calendars and copy, file, and maintain documents and records
- Collect, sort, distribute, and prepare mail and courier deliveries and process and prepare travel vouchers or other documents.
- Updated contact lists regularly with current information.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
Waitress
Khaybar Authentic Afghan Cuisine
Auburn, NSW
01.2020 - 12.2020
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Manage transactions with customers using cash registers
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
- Checked back with customers throughout meal service to ensure satisfaction.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Kitchen Hand
Auburn Youth Centre
Lidcombe, NSW
01.2019 - 11.2019
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Followed proper handling and sanitation procedures to ensure food safety for customers
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Provided customer service assistant by cash handling and responding to inquiries.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained inventory of kitchen supplies and equipment needs.
Administration Assistant( Volunteer)
Settlement Services International
Liverpool, NSW
07.2018 - 12.2018
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Emailing clients correctly handled bulk email communication to clients to ensure they feel valued and receive the service they need
- Performed general office duties, including filing, photocopying, scanning, printing
- Engaged with clients over the phone and face to face to understand their needs and to assist find a tailored solution for them
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate.
- Scheduled appointments for department personnel as needed.
- Organized and maintained files, including electronic records.
Education
HSC -
Bankstown Senior College
01.2021
Bachelor of Professional Accounting -
Macquarie University
Certificate II Business Services -
Bankstown Senior College
Skills
- Proficient in Microsoft word
- Expert in Microsoft Excel
- Proficient in MYOB
- Communication skills
- Team work and Collaboration
- Bilingual: Farsi and English
- Office administration
- Conflict Resolution
- Reliability
- Self Motivation
- Advanced Communication
- Expert in Xero
- Expert in Apollo
- Team building
- Analytical Skills
References
- Barbara Luisi, Director of Diversity Program & Strategy Hub, Population Health, 04000365097, Barbara.luisi@health.nsw.gov.au
- Lana Aupaau, Youth Worker, Auburn Youth Centre Inc., 96462122, lana@ayc.org.au
Languages
English
Full Professional
Persian
Native/ Bilingual
Barbara Luisi
Director of Diversity Program
& Strategy Hub, Population Health
P:04000365097
E: Barbara.luisi@health.nsw.gov.au
Bing Xu
Manager
P:0416068558
E:Bing.xu@bupa.com.au
References
References available upon request.
Timeline
Customer Value Specialist
Bupa health insurance
09.2022 - Current
Seasonal Retail Team Member
Kmart Australia Pty Ltd
11.2021 - 03.2022
Cultural Support Worker
Western Sydney Local Health District
09.2021 - 08.2022
Seasonal Retail Team Member
City Beach
08.2021 - 03.2022
Administration Assistant (volunteer)
Settlement Services International
06.2021 - 07.2021
Waitress
Khaybar Authentic Afghan Cuisine
01.2020 - 12.2020
Kitchen Hand
Auburn Youth Centre
01.2019 - 11.2019
Administration Assistant( Volunteer)
Settlement Services International
07.2018 - 12.2018
HSC -
Bankstown Senior College
Bachelor of Professional Accounting -
Macquarie University
Certificate II Business Services -
Bankstown Senior College
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