FATIMA ASIF
Melton,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nesto Hyper Market
2017.10 - 2020.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist
Nicaas College
2014.04 - 2016.03
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Banking Officer
Al Baraka Bank Limited
2012.11 - 2014.03
- Performed regular reviews of customer accounts to ensure compliance with regulations
- Maintained accurate records of customer accounts transactions
- Assisted in the development of new banking products and services for clients
- Processed loan applications, evaluated creditworthiness, and approved or denied loans
- Developed relationships with customers to increase sales of bank services
- Resolved customer complaints in a timely manner
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Increased customer satisfaction by providing timely and accurate banking services.
Education
BBA -
Islamia University of Bahawalpur
Rahim Yar Khan09.2012
Skills
- Paperwork Processing
- Product Knowledge
- Scheduling
- Complaint resolution
- Data Entry
- Consultative Sales
- Administrative Support
- Customer Relationship Management (CRM)
- Product and service solutions
- Order Processing
- Account Management
- Sales expertise
Timeline
Customer Service Representative
Nesto Hyper Market
2017.10 - 2020.01
Receptionist
Nicaas College
2014.04 - 2016.03
Banking Officer
Al Baraka Bank Limited
2012.11 - 2014.03
BBA -
Islamia University of Bahawalpur
Similar Profiles
Amal JosephAmal Joseph
General Manager at Nesto Hyper MarketGeneral Manager at Nesto Hyper Market
ABDULLA A PABDULLA A P
Branch Manager at MAKKAH HYPER MARKETBranch Manager at MAKKAH HYPER MARKET
SHIBIN JANSHAD KSHIBIN JANSHAD K
SALESMAN CUM MERCHANDISER at RALS HYPER MARKETSALESMAN CUM MERCHANDISER at RALS HYPER MARKET