Summary
Overview
Work History
Education
Skills
Timeline
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Fatima Dabdoub

Melbourne

Summary

Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Clear understanding of what is required to succeed and motivated to learn excel and grow.

Overview

7
7
years of professional experience

Work History

Bank Teller

Anz
10.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service

Coles
06.2018 - 06.2024
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Trained new personnel regarding company operations, policies and services.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Customer Service Representative

Chemist Warehouse
05.2018 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Year 12 VCE -

Australian International Academy

Skills

  • Stocking and replenishing
  • Point of sale knowledge
  • Leadership
  • Conflict resolution
  • Training and development
  • Interpersonal communication
  • Negotiation
  • [Software] experience

Timeline

Bank Teller

Anz
10.2023 - Current

Customer Service

Coles
06.2018 - 06.2024

Customer Service Representative

Chemist Warehouse
05.2018 - 08.2023

Year 12 VCE -

Australian International Academy

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Fatima Dabdoub