Fatma Elakkoumi
Melbourne,VIC
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Cafe Manager
Cafe Meyamid
10.2022 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Retail Assistant
The Trybe
04.2020 - 09.2022
- Ensuring day to day targets and kpi’s are being met
- Up selling products and add on such as shoe care, socks and laces
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Before and After School Care Assistant
Penleigh All Boys Grammar School
01.2019 - 02.2020
- To supervise children at all times, ensuring their well being and safety.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Recognising the needs of children at different stages of development.
- Check the program’s equipment and make sure it is adequate before the program starts.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Treat all children with dignity and respect.
- Maximising the learning value of the activities by planning and evaluating activities.
Early Childhood Educator
Mycentre Childcare
01.2015 - 01.2019
- Created a safe learning environment for children to play in that is fun and clean
- Coordinated creative learning activities in line with the Early Childhood Framework
- Helped children develop their literacy and numeracy skills through interactive tasks
- Providing general care for infants and toddlers
- Liaised and developed rapport with parents
- Prepared learning stories and daily summaries
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Food Service Associate
KFC
01.2012 - 10.2014
- Maintained high standards of customer service during high-volume, fast-paced operations
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
- Maintained a clean and organized work environment for optimal food prep efficiency.
Education
Early Childhood Education And Care - Early Childhood Education
Vicseg New Futures
Melbourne, VIC01.2017
Certificate III - Early Childhood Education And Care
Parnters in Training
Melbourne01.2016
High School Diploma -
Glenroy College
Glenroy, VIC12.2014
Skills
- Barista skills
- Customer Engagement
- POS Terminal Operation
- Customer experience management
- Staff Management
- Cost controls
- Health and Safety Regulations
- Operational Efficiency
- Food Safety Compliance
- Problem-Solving
- Reliable and Responsible
- Employee Supervision
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Cafe Manager
Cafe Meyamid
10.2022 - Current
Retail Assistant
The Trybe
04.2020 - 09.2022
Before and After School Care Assistant
Penleigh All Boys Grammar School
01.2019 - 02.2020
Early Childhood Educator
Mycentre Childcare
01.2015 - 01.2019
Food Service Associate
KFC
01.2012 - 10.2014
Early Childhood Education And Care - Early Childhood Education
Vicseg New Futures
Certificate III - Early Childhood Education And Care
Parnters in Training
High School Diploma -
Glenroy College
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