Summary
Overview
Work History
Education
Skills
Availability
References
Affiliations
Timeline
Generic

FATIMA EL IBRAHIM

Hurstville,Australia

Summary

Ambitious university graduate of forensic science, with excellent analytical skills, and a demonstrated commitment to providing great customer service. Strong organisational expertise, ability to cooperate with others, and compassionate. Well-skilled in written and oral communication. Strong leader who works well with others under pressure, as well as excludes positivity. Dedicated to applying my skills to benefit others while contributing to a company's mission.

Hardworking individual committed to driving high sales in both slow and busy shifts. An organized and patient individual, polished in handling customer complaints and replenishing stock. Flexible and outgoing team player, commended for demonstrating honesty and integrity with customers, team members, and supervisors.

Customer-oriented service professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

South Eastern Local Health District
Sydney , NSW
12.2023 - Current
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Ordered office supplies as needed to maintain inventory levels.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted and checked in patients, updating patient information in computer system.

Receptionist / Executive Manager

ZT Architects
Sydney
01.2021 - 03.2023
  • Coordinated projects lodgments and communicated with consultants
  • Answered phone calls, booked and prepared meetings
  • Worked to achieve high customer satisfaction rates by providing optimal customer service to all clients
  • Liaised with staff member about daily requirements, tasks and duties
  • Maintained office appearance with exceptional organisation skills to ensure exceptional customer representation

Sales Associate

Kmart Pty Ltd
Sydney
12.2018 - 03.2023
  • Helped increased customer return rates by providing excellent customer service at all times
  • Worked to ensure a positive and hassle-free customer service experience
  • Mastered and excelled in online management with printing, packaging, and posting orders
  • Worked to ensure a neat and attractive sales environment, and assisted in opening and closing of the store

Executive Assistance

AAA Master Tree Service
Sydney
12.2021 - 01.2023
  • Coordinated job sites, stump removals and communicated with council
  • Conducted team hurdles each day to ensure optimisation with quality of work and efficient time management
  • Utilisation of technical software to coordinate an efficient route for team member to operate their tasks and work day

Education

Bachelors - Forensic Science Majoring in CSI

University Of Technology Sydney
02-2025

High School Certificate -

Blakehurst High School
10.2020

Skills

  • Computer Skills
  • Skilled in Prioritising Tasks Simultaneously
  • Customer Service
  • Communication
  • Leadership Skills
  • Critical thinking
  • Time management
  • Attention to detail
  • Positive and professional
  • Excellent communication skills
  • Problem-solving
  • Feedback implementation
  • Teamwork and collaboration
  • Flexible schedule
  • EMR / EHR
  • Compassionate communication
  • Referral verification
  • Patient relations
  • Office administration
  • Mail management
  • Appointment scheduling
  • Appointment management
  • Patient scheduling
  • Reminder calls
  • Medical office procedures
  • Workflow optimisation
  • Medical office administration
  • Microsoft office
  • Typing and filing
  • Patient reception management
  • Electronic medical records
  • Patient registration
  • Telephone etiquette
  • Medical terminology
  • Medical billing and coding
  • Front desk operations

Availability

Monday - Saturday

References

  • Linda Bakkar, AAA Master Tree Services, Projector Manager, 0416 223 355, Linda0072@hotmail.com.
  • Ashley Luland, Kmart, Manager, 0450 613 372, Ashleyluland595@gmail.com.
  • Zoe Georgopoulou, Former Advisor, 0406 244 271, Zoe.georgopoulou@det.nsw.edu.au.
  • Sarah Kdouh And Jade Marytn, Current Employers, St George Hospital, 9113 2032 & 9113 2132, sarah.kdouh@health.nsw.gov.au & jade.martyn@health.nsw.gov.au.

Affiliations

  • Traveling
    Passionate about exploring diverse cultures, traveling has given me the opportunity to immerse myself in different environments, expanding my global perspective. I have visited over 10 countries, and through these experiences, I've learned to appreciate the nuances of different cultural traditions, languages, and ways of life. I enjoy hiking in nature reserves, where I connect with the outdoors and challenge myself physically. These adventures also foster adaptability, problem-solving, and effective planning skills.
  • Cooking
    I am an avid home cook who enjoys experimenting with new recipes and ingredients from around the world. I take a particular interest in learning about regional cuisines and cooking techniques, which has expanded my knowledge of food preparation and presentation. I often host dinner parties, where I showcase my culinary creations, bringing people together through shared meals and fostering a sense of community.
  • Fitness
    Committed to maintaining a healthy lifestyle, I regularly participate in running, yoga, and group fitness classes. Fitness is an integral part of my routine, helping me stay physically and mentally sharp. I enjoy pushing my limits in endurance running, and yoga has been instrumental in enhancing my flexibility and mindfulness. Through these activities, I’ve developed discipline, perseverance, and a positive attitude toward personal health and well-being.

Timeline

Medical Receptionist

South Eastern Local Health District
12.2023 - Current

Executive Assistance

AAA Master Tree Service
12.2021 - 01.2023

Receptionist / Executive Manager

ZT Architects
01.2021 - 03.2023

Sales Associate

Kmart Pty Ltd
12.2018 - 03.2023

Bachelors - Forensic Science Majoring in CSI

University Of Technology Sydney

High School Certificate -

Blakehurst High School
FATIMA EL IBRAHIM