Fatima Farah
Auburn,NSW
Summary
Dynamic Customer Service Representative with expertise in customer relationship management and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and sales support.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
eureka operations
five dock, NSW
03.2008 - 12.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
- Guided customers in exploring store promotions to enhance shopping experience and drive sales.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Collaborated with team members to enhance customer service strategies and improve overall performance.
- Led team meetings to share best practices and align on service objectives.
Kitchen Hand
Hyderabad house
Harris park
01.2011 - 06.2011
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Followed all health code guidelines when handling food items.
- Maintained inventory of kitchen supplies and equipment needs.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Acquired new skills to support team and further accommodate customer needs.
Education
Masters of Professional Accounting - Accounting
King's Own Institute
Sydney, New South Wales, NSWHospitality Administration And Management
Certificate Iii in Commercial Cookery
Bachelor of Science - Biological Sciences
Osmania University
Hyderabad IndiaBachelors of Education - Education
Osmania University
Hyderabad IndiaSkills
- Customer relationship management
- Customer service software
- Order processing
- Product knowledge
- Complaint resolution
- Sales support
Certification
First aid certificate in an education and care setting.
Timeline
Kitchen Hand
Hyderabad house
01.2011 - 06.2011
Customer Service Representative
eureka operations
03.2008 - 12.2015
Masters of Professional Accounting - Accounting
King's Own Institute
Hospitality Administration And Management
Certificate Iii in Commercial Cookery
Bachelor of Science - Biological Sciences
Osmania University
Bachelors of Education - Education
Osmania University