Fatima Fatima
Bellamack, NT
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations. Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Officer
Casuarina Square Centre Security
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Crew Member
Mcdonalds
06.2023 - 06.2024
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
Domino's Pizza
06.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Humanitarian Aid And Development
Charles Darwin University
Casuarina, NT08.2026
Skills
- Report Writing
- Incident Reporting
- Emergency Response
- Physical Fitness
- Complex Problem-Solving
- Critical Thinking
- Active Listening
- Data Entry
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Complaint Handling
- Client Relations
- Team Development
Certification
• Security officer and Crowd Controller
• Certificate 3 in individual support
• First aid and CPR
• Northern Territory driving license
•Working with children
Timeline
Security Officer
Casuarina Square Centre Security
01.2024 - Current
Crew Member
Mcdonalds
06.2023 - 06.2024
Crew Member
Domino's Pizza
06.2023 - 12.2023
Bachelor of Science - Humanitarian Aid And Development
Charles Darwin University
• Security officer and Crowd Controller
• Certificate 3 in individual support
• First aid and CPR
• Northern Territory driving license
•Working with children
Similar Profiles
Wan Qiao (Michelle)Wan Qiao (Michelle)
Retail Sales Associate at Event- Casuarina Square Shopping CentreRetail Sales Associate at Event- Casuarina Square Shopping Centre
Shumail IslamShumail Islam
Security Officer at Casuarina SquareSecurity Officer at Casuarina Square
KELSEY MARADYKELSEY MARADY
Registered Nurse at Casuarina Community Care CentreRegistered Nurse at Casuarina Community Care Centre