Fatima Hammam
Sydenham,NSW
Summary
I am an enthusiastic, hardworking, and committed individual dedicated to following daily plans and goals. With over 7 years of customer service, I believe I can contribute effectively to a team. Throughout my career in a customer service role, I have worked collectively as a team leader, completed work tasks efficiently and responsibly. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist
Specsavers
05.2016 - 11.2021
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Team Leader
Kmart
11.2017 - 09.2020
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Completed Year 12 -
Rockdale High School
Rockdale, SydneyVision science student -
UNSW
05.2024
Certificate IV in Optical Dispensing -
TAFE NSW
02.2022
Skills
- Problem solving
- Attention to detail
- IT literate
- Bilingual in Arabic, English, and Turkish
- Microsoft Word
- Excel and PowerPoint
- Patient care
- Time Management
- Telephone skills
- Scheduling appointments
- Typing Speed
- Verbal and written communication
- Customer/Client relations
Websites
References
- Kirsty Hageman, Store Manager at Specsavers, 0432 658 990
- Bruce Farr, Store Manager at Kmart Rockdale, 02 9500 8700
Languages
Arabic
Native or Bilingual
Turkish
Professional Working
Timeline
Team Leader
Kmart
11.2017 - 09.2020
Receptionist
Specsavers
05.2016 - 11.2021
Completed Year 12 -
Rockdale High School
Vision science student -
UNSW
Certificate IV in Optical Dispensing -
TAFE NSW
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