Fatima Kaadan
Melbourne
Summary
Current law student in my final year, and dynamic professional with a knack for innovation and a track record of delivering results. Equipped with persistence, tenacity, ambition and professionalism, I thrive in fast-paced environments where creativity meets strategy.
Overview
7
7
years of professional experience
Work History
Professional Sales Assistant
DISSH
01.2023 - Current
- Customer Assistance: Provide exceptional customer service by greeting customers, assisting with inquiries, and offering product recommendations based on their preferences and needs
- Product Knowledge: Maintain comprehensive knowledge of the store's merchandise, including materials, sizes, colors, and styles, to effectively guide customers and answer their questions
- Sales Transactions: Process sales transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods while adhering to company policies
- Stock Management: Assist in receiving, unpacking, and organizing merchandise shipments, ensuring proper display and availability of products on the sales floor
- Visual Merchandising: Contribute to creating visually appealing displays and maintaining the overall presentation of the store, including arranging clothing racks, folding garments, and restocking shelves
- Inventory Control: Monitor inventory levels and assist in conducting regular stock counts to identify discrepancies and ensure accurate inventory records
- Fitting Room Assistance: Manage fitting room areas by welcoming customers, controlling access to fitting rooms, and maintaining cleanliness and organization
- Upkeep of Store Appearance: Participate in maintaining the cleanliness and tidiness of the store, including dusting shelves, vacuuming floors, and organizing merchandise
Store Manager
Sheike
01.2021 - 01.2023
- Team Leadership: Lead, mentor, and motivate a team of retail associates, fostering a positive and productive work environment to drive sales and achieve targets
- Sales Strategy: Develop and implement sales strategies to meet or exceed revenue targets, analyzing performance metrics and identifying areas for improvement
- Visual Merchandising: Oversee the visual presentation of the store, ensuring adherence to brand standards and creating visually appealing displays to enhance the customer shopping experience
- Inventory Management: Manage inventory levels, including stock replenishment, stock takes, and monitoring sell-through rates to optimize product availability and minimize stockouts
- Customer Service Excellence: Champion a culture of exceptional customer service, leading by example in providing personalized assistance to customers and resolving escalated issues effectively
- Training and Development: Conduct training sessions and performance evaluations for staff, identifying training needs and providing ongoing coaching to enhance product knowledge and sales skills
- Operational Efficiency: Ensure efficient store operations by managing staffing levels, scheduling, and payroll, while also overseeing administrative tasks such as cash handling and banking procedures
- Compliance and Procedures: Ensure compliance with company policies, procedures, and safety standards, including adherence to retail regulations and guidelines
Front Desk Administrator & Receptionist
Zeno Lawyers
01.2020 - 01.2021
- Front Desk Management: Greet clients and visitors warmly, answer incoming calls, and direct inquiries to the appropriate staff members or departments
- Appointment Scheduling: Coordinate and manage appointments, meetings, and conference room bookings for attorneys, clients, and other stakeholders
- Client Intake: Assist with client intake processes by collecting and verifying client information, scheduling initial consultations, and ensuring all necessary paperwork is completed
- Document Management: Handle incoming and outgoing mail, courier deliveries, and faxes, as well as manage document distribution and filing systems
- Database Management: Maintain and update client databases, contact lists, and scheduling systems to ensure accurate and current information
- Information Resource: Serve as a point of contact for general inquiries about the firm's services, legal procedures, and basic legal terminology
- Security and Access Control: Monitor visitor access, issue visitor badges, and enforce security protocols to ensure the safety and security of the office environment
- Vendor Coordination: Liaise with vendors and service providers, such as maintenance personnel and office supply vendors, to address facility-related issues and maintain office supplies
- Professional Image: Uphold the professional image of the firm by maintaining a tidy reception area, adhering to dress code policies, and demonstrating professionalism in all interactions with clients and visitors
Store Manager
Camilla
01.2018 - 01.2021
- Team Leadership: Lead, mentor, and motivate a team of retail associates, fostering a positive and productive work environment to drive sales and achieve targets
- Sales Strategy: Develop and implement sales strategies to meet or exceed revenue targets, analyzing performance metrics and identifying areas for improvement
- Training and Development: Conduct training sessions and performance evaluations for staff, identifying training needs and providing ongoing coaching to enhance product knowledge and sales skills
- Operational Efficiency: Ensure efficient store operations by managing staffing levels, scheduling, and payroll, while also overseeing administrative tasks such as cash handling and banking procedures
- Compliance and Procedures: Ensure compliance with company policies, procedures, and safety standards, including adherence to retail regulations and guidelines
- Inventory Management: Manage inventory levels, including stock replenishment, stock takes, and monitoring sell-through rates to optimize product availability and minimize stockouts
- Visual Merchandising: Oversee the visual presentation of the store, ensuring adherence to brand standards and creating visually appealing displays to enhance the customer shopping experience
- Customer Service Excellence: Champion a culture of exceptional customer service, leading by example in providing personalized assistance to customers and resolving escalated issues effectively
Education
Bachelor of Law - undefined
Victoria University
12.2024
Advanced Diploma of Legal Practice - undefined
RMIT University
01.2020
Skills
- Customer Service Excellence
- Attention to Detail
- Problem-Solving
- Sales and Negotiation
- Time Management
- Teamwork and Collaboration
- Analytical Thinking
- Communication Skills
- Adaptability
- Ethical Awareness
LANGUAGES
English - Full Professional Proficiency
Arabic - Full Professional Proficiency
Timeline
Professional Sales Assistant
DISSH
01.2023 - Current
Store Manager
Sheike
01.2021 - 01.2023
Front Desk Administrator & Receptionist
Zeno Lawyers
01.2020 - 01.2021
Store Manager
Camilla
01.2018 - 01.2021
Bachelor of Law - undefined
Victoria University
Advanced Diploma of Legal Practice - undefined
RMIT University
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